Account Resolution Specialist

ECMC Group is a nonprofit corporation focused on helping students succeed. The Account Resolution Specialist provides default resolution options to borrowers, answers questions, and assists borrowers with completing default resolution processes. Responsibilities Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option Meets department performance targets for volume and type of account resolutions Provides accurate and clear documentation of course of action taken and next steps Meets individual and corporate call quality goals Performs secondary follow-up on contacts, including skip tracing processes Follows established departmental processes and procedures Complies with FFEL student loan regulations and maintains an updated knowledge of program changes Escalates situations outside guidelines to direct supervisor Performs other duties as assigned Skills High School degree or GED 1+ year of collections, call center, or customer service experience Ability to use basic math skills while completing daily work responsibilities Basic proficiency in Microsoft Office suite or Mac Office Benefits Commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance Medical, dental, and vision insurance plan options, with a generous employer subsidy Company paid life & disability insurance Pre-tax flexible spending accounts Robust wellness programs Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential Holiday time off Paid time off accrual starting at 20 days/year Commuter subsidy Tuition reimbursement up to $10,500/year for approved programs Student loan payment reimbursement up to $4,800/year Up to $5,250 of qualifying education benefits can be reimbursed pre-tax Company Overview ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group. It was founded in 1994, and is headquartered in Oakdale, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http//www.ecmc.org/Group/. Apply To This Job