Admissions Specialist

April 27, 2026 Auto Import

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Job Title Admissions Specialist – Clinical Intake & Patient CoordinationLocation Remote (U.S.-Based)Time Zone US Time Zones (EST–PST)Reports To Admissions DirectorRole Overview We are seeking a sharp, composed, and highly structured Admissions Specialist to serve as the first point of contact for incoming referrals and patient inquiries. This is a full-time, high-volume role that demands the ability to assess each call quickly, gather the right information, and guide every interaction toward a clear, defined outcome. The ideal candidate thinks on their feet, stays calm under pressure, and brings a direct yet empathetic communication style to every conversation.Experience in the recovery, addiction treatment, or behavioral health space is a significant advantage. You understand what it means to speak to someone in crisis — or to a hospital discharge planner trying to place a patient — and you know how to meet both with equal clarity and professionalism.Key ResponsibilitiesInbound Call Management<ul style="min-height:1.5em"><li>Serve as the primary point of contact for all inbound calls from hospitals, referral partners, families, and individuals</li><li>Lead every conversation with a calm, structured approach and clear communication</li><li>Ask targeted, relevant questions to assess the situation quickly and accurately</li><li>Communicate program scope, eligibility, and limitations with honesty and confidence</li></ul>Screening & Intake<ul style="min-height:1.5em"><li>Conduct thorough eligibility screenings based on established program criteria</li><li>Gather required information including medical history, functional status, insurance details, and discharge context</li><li>Identify gaps, inconsistencies, or red flags in referral information</li><li>Deliver clear determinations: appropriate for placement, not appropriate, or requires additional information</li></ul>Referral Coordination<ul style="min-height:1.5em"><li>Accurately document all referrals and intake activity in EHR systems, tracking tools, and spreadsheets</li><li>Maintain real-time visibility into all referral statuses and ensure nothing falls through the cracks</li><li>Follow up proactively on pending items and coordinate next steps including assessments and internal reviews</li></ul>Process Execution & Problem-Solving<ul style="min-height:1.5em"><li>Follow defined intake workflows and documentation standards where established</li><li>Exercise sound judgment and creative thinking in situations that fall outside standard processes</li><li>Escalate complex or unclear cases to appropriate team members without delay</li><li>Think outside the box when patients or referral sources ask unexpected or non-standard questions</li><li>Identify recurring gaps or process issues and flag them proactively to improve overall operations</li></ul>External Guidance & Redirection<ul style="min-height:1.5em"><li>Provide clear, honest direction when a caller's needs fall outside program scope</li><li>Redirect callers to relevant external resources when appropriate</li><li>Maintain a respectful, composed tone in emotionally charged or high-pressure interactions</li><li>Avoid overpromising or creating false expectations at all times</li></ul>Required Qualifications<ul style="min-height:1.5em"><li>Prior experience in an admissions, intake, patient coordination, or case management role</li><li>Strong ability to think on your feet and respond to unpredictable, high-pressure situations with calm and clarity</li><li>Excellent verbal communication skills — clear, direct, and professional in all interactions</li><li>Experience working with EHR platforms, CRM systems, or referral tracking tools</li><li>Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism</li><li>Must have prior remote work experience and be proficient with remote collaboration tools such as Slack, Zoom, Google Workspace, or similar</li><li>Must have experience working with U.S.-based organizations — applications without this background will not be considered</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Background in recovery, addiction treatment, behavioral health, or a closely related field — this is a strong plus</li><li>Familiarity with clinical language, treatment levels of care, and insurance verification processes</li><li>Experience handling emotionally sensitive conversations with individuals and families in crisis</li><li>Demonstrated initiative and self-direction — able to work independently and take ownership of outcomes</li></ul>Tools & Technology<ul style="min-height:1.5em"><li>EHR / patient management systems</li><li>Referral tracking tools and spreadsheets</li><li>Google Workspace</li><li>Slack, Zoom, and other remote collaboration tools</li></ul>Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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