Associate, Box Office (Part-Time)

Department: Engagement

Reports To: Box Office Manager

Location: On-site in New Bedford, Massachusetts, USA

Salary Range: $21.63 - $24.04/hour

Employment Type

Part-time, approx. 24 hours per week.

Box office operates Wed-Sat from 12-6pm plus additional hours during shows and other events. This position primarily covers our show night preparations and operating hours, typically occurring between 5pm-9pm. Non-Exempt

About The Zeiterion The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive.

Our work is guided by five core values: Imagination, Connection, Equity, Transparency, and Discovery. These values inform how we deliver on our mission and how we work together every day. We are committed to cultivating a workplace where all individuals feel respected, valued, and empowered to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion.

Learn more here: https://www.zeiterion.org Position Summary The Box Office Associate will be responsible for supporting the smooth operation of the box office and serves as a key contributor to delivering excellent, consistent, and accessible patron experiences. Working with the direction of the Box Office Manager and with the support of the Box Office Coordinator, this role handles daily ticketing operations and customer service.

The Box Office

Associate follows established policies, including appropriate cash handling protocol, and may step in to complete small event-related tasks as needed. This role plays a key part in advancing our mission and contributes to a supportive, inclusive, and imaginative work environment. Key Responsibilities

Operating the box office, including opening/closing duties, ticket sales (in-person and by phone), order fulfillment, and show-night service delivery Answering patron inquiries, troubleshooting issues, and providing accessible and welcoming customer service Supporting accurate cash handling, reporting, and daily reconciliation during assigned shifts Proficient use of the Z’s ticketing and software systems and pursuing ongoing professional development in this area in response to organizational needs. Other duties as assigned Qualifications Required

Welcoming and knowledgeable customer service/patron engagement Attention to detail and follow-through Clear communication skills Proficiency in cash handling and reconciliation Commitment to accessible and equitable service delivery Preferred

Prior customer service and cash handling experience Bi-lingual applicants with Spanish, Creole, Portuguese and ASL proficiency What We’re Looking For In addition to relevant experience, we’re looking for a colleague who:

Brings a spirit of curiosity, creativity, and openness Communicates with clarity, honesty, and care Thrives in a collaborative, relationship-centered team Shares our commitment to equity, inclusion, and anti-racism Is excited to learn, grow, and imagine new ways forward Our Workplace Culture

As part of your onboarding, you’ll be welcomed into a culture that reflects our values:

Imagination – We encourage creative problem-solving and fresh ideas from every level of the organization. Connection – We work with empathy and respect, building strong relationships across teams. Equity – We actively address inequities in our systems and strive for inclusive representation in all we do.

Transparency – We communicate openly, share information proactively, and make decisions with integrity. Discovery – We support risk-taking and learning from mistakes as essential parts of growth. We create a workplace where you can bring your full self, feel supported, and know your contributions matter.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from low to high The Z is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams The Zeiterion is on an active, and ongoing, journey to be anti-racist organization - advancing anti-racist policies and practices, and fostering and sustaining a culture that values community, social justice, and equity