B2B / B2D Operations Executive - Open to Fresher

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Position: Executive, B2D Operations

Location: Bangsar South, Kuala Lumpur

About KKday

KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday!

Job Responsibilities:

Operations

  • Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
  • Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement.
  • Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
  • May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services.
Planning
  • Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
  • Preparing Sales Kit in assisting to grow sales revenue
E-Commerce Platform
  • Develop a holistic view on how to best manage our e-commerce partnerships and drive the related revenues
  • Fully own the end to end related processes: Product Uploading, and Maintenance, Market / Price Comparison, Settlement, Booking Fulfilment, and Customer Service
Requirements
  • Diploma/ Undergraduate Degree
  • Fresh Graduates are welcome to apply
  • Highly effective communication and influencing skills in spoken English and Mandarin. Cantonese is a plus
  • Highly effective communication and influencing skills in written English and Chinese
  • Demonstrated independence and ability to spearhead initiatives
  • Strong analytical, written, and verbal communication skills
  • Confident, self-motivated and global-oriented
  • Globally- minded and comfortable working with people from different cultural backgrounds
  • Have a passion for Travel
  • Shift Rotation Basis and willing to work on Weekend & Public Holidays

  • Working shift
    • Morning: 7am - 4pm
    • Evening: 9:30 am- 6:30pm
What we offer
  • Competitive salary and benefits package.
  • Continuous training and development opportunities
  • Experience a dynamic and inclusive work environment
  • Gain regional exposure through working with colleagues across different countries across south east asia
  • Unlimited beverage & snack supply
  • Seasonal exciting team bonding activities
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