Case Manager
Auto ImportAt Tollinchi Law, P.A., we believe a personal injury client deserves more than a lawyer, they deserve a team that listens, communicates, takes ownership, and fights to make a difficult situation better.
Our mission is simple: turning client setbacks into comebacks.
We are a South Florida law firm focused on Personal Injury, our approach is rooted in compassionate client care, legal excellence, and a commitment to making a meaningful difference in the lives of the people we serve.
We are looking for a Personal Injury Case Manager who understands that managing a case is about much more than checking boxes and requesting records.
It's about knowing the story behind the case, understanding what is happening with the client, identifying what is missing, anticipating what comes next, and making sure nothing or no one falls through the cracks.
THE ROLE
As a Case Manager, you will take ownership of a personal injury caseload from intake through the demand phase, working closely with attorneys, clients, medical providers, insurance carriers, and the rest of our team.You will be responsible for keeping cases moving, maintaining accurate and complete files, identifying potential issues early, and ensuring our attorneys have the information they need to evaluate and resolve each case effectively.
This is a high accountability, highly organized remote position for someone who can work independently while remaining deeply connected to the team.
You will be expected to manage the details without losing sight of the person behind the file.
THE OWNERSHIP
Client Experience &- Communication
Build trusting relationships with clients through proactive, compassionate, and professional communication.
Conduct client interviews and obtain the information necessary to understand the full scope of the client's injuries, treatment, losses, and circumstances.
Keep clients informed about case progress, anticipated next steps, and outstanding items.
Identify new or ongoing issues, changes in treatment, additional damages, or concerns that may affect the case.
Communicate with clients by telephone, email, and other approved firm communication platforms.
Case Management &
- Case Development
Monitor each case for progress, deadlines, milestones, and outstanding tasks.
Review cases regularly to determine what needs to happen next and ensure those items are assigned and completed.
Gather, organize, and analyze medical records, bills, police reports, insurance information, and other evidence necessary to develop the case.
Follow up consistently with medical providers, insurance carriers, clients, and other third parties.
Monitor medical treatment and identify gaps, delays, or issues requiring attention.
Research and investigate information relevant to liability, injuries, treatment, damages, and potential case value.
Identify missing information and proactively pursue it rather than waiting for someone else to discover the gap.
Prepare comprehensive demand packages and supporting documentation under attorney direction.
Assist attorneys in preparing matters for settlement negotiations.
Maintain accurate, organized, and current case files and documentation within the firm's case management system.
Case Flow Ownership &
- Accountability
Identify cases that are stalled, approaching deadlines, missing documentation, or requiring escalation.
Ensure tasks have clear ownership and due dates and follow through until completion.
Review case management activity for quality, timeliness, and completeness.
Audit files to ensure compliance with firm standards and established workflows.
Communicate patterns, exceptions, quality concerns, and training needs to the Pre-Litigation Supervisor.
Analyze case progress, turnaround times, client responsiveness, and other relevant case-management metrics.
Participate in monthly case reviews and help identify opportunities to improve workflows and procedures.
Support the development and refinement of Standard Operating Procedures as the firm continues to grow.
WHAT SUCCESS LOOKS LIKE
At Tollinchi Law, success in this role isn't simply measured by how many files you touch.A successful Case Manager
Owns the file.- You don't wait for someone else to tell you what needs to happen next.
- You understand the person behind the case, not just the matter number in the system.
- You ask questions, recognize patterns, and understand how treatment, liability, documentation, and damages come together.
- You recognize when something is stalled and take action.
- You keep clients, attorneys, and teammates informed rather than allowing surprises to happen.
- You understand that accurate records, timely follow-up, and complete documentation matter.
- When something falls through the cracks, you don't look for someone to blame, you look for a solution.
Required
Experience managing personal injury cases in a plaintiff-side law firm environment.Strong understanding of pre-litigation personal injury case management.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to manage multiple cases, deadlines, priorities, and competing demands.
Ability to work independently and maintain productivity in a remote environment.
Strong attention to detail and commitment to accuracy.
Ability to exercise sound judgment and identify when an issue requires escalation.
Proficiency with Microsoft Office and case management technology.
Ability to learn and follow established systems, procedures, and workflows.
Preferred
2+ years of personal injury case management or related plaintiff-side legal experience.Prior paralegal or legal assistant experience.
Experience with automobile insurance claims and PIP.
Experience preparing personal injury demand packages.
Experience communicating with insurance carriers, medical providers, lienholders, and clients.
Familiarity with case management systems such as Smokeball, Clio, or similar platforms.
Bachelor's degree or equivalent relevant experience.
Bilingual in Spanish or Haitian Creole.
THIS ROLE MAY BE A GREAT FIT FOR YOU IF...
You genuinely care about what happens to the people you serve.
You are naturally organized and don't need someone constantly checking behind you.
You enjoy having ownership over your work.
You are comfortable managing a high-volume, deadline-driven caseload.
You are curious and ask the extra question when something doesn't make sense.
You notice when information is missing.
You don't need to be reminded to follow up.
You communicate clearly and professionally.
You can work remotely without becoming disconnected from your team.
You want to grow with a firm that values accountability, teamwork, client experience, and continuous improvement.
WHY TOLLINCHI LAW?
We believe the way we treat our clients matters just as much as the legal work we perform.
Our clients are not case numbers. They are people who have experienced something that disrupted their lives, and they trust us to help them navigate what comes next.
We are building a team that believes in:
Client First.
Own It.
Failure Is Not an Option.
Work-Life Balance.
Community Champion.
If you want to be part of a firm where your work has a direct impact on clients, where accountability matters, and where you have the opportunity to grow alongside a growing team, we would love to hear from you.
COMPENSATION &
- BENEFITS
Performance-based bonus opportunities
Paid time off
Firm holidays
Dark week(s)
Fully remote position
Supportive team environment
Opportunities for professional growth
READY TO MAKE A DIFFERENCE?If you are an experienced personal injury Case Manager who is ready to take ownership of your cases, advocate for your clients, and help turn setbacks into comebacks, we want to meet you.
Apply today and tell us why you would be a great addition to the Tollinchi Law team.
Email your resume to Amy@Tollinchilaw.com and tell us your favorite movie and the reason why it is your favorite movie. Be sure to put “Greatest Legal Warrior” in the subject line.