Contact Center Call Routing Engineer

reputed company is recruiting a Contact Center Call Routing Engineer to be part of a team of talented engineers accountable for a dynamic contact center environment consisting of reputed company, reputed company, and reputed company technologies. This individual will provide technology strategy, direction, and support for the contact center call routing department. You will make an impact by Designing and supporting complex contact center solutions and call routing that incorporate technologies such as reputed company Voice and Contact Center, reputed company Voice and Contact Center, reputed company SBCs, and reputed company Contact Center as a Service Engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms Staying current with technology trends to effectively manage product portfolio in support of business needs Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery Required Qualifications 3 - 5+ years' experience designing and implementing complex call routing utilizing AT&T’s ITPF/Route-it application. Vast knowledge of provisioning TFNs, SIP refer terms, carrier prompts and protocols. Ability to understand complex contact center business requirements (voice, chat, co-browse, text/SMS, click-to-call, automated outbound dialing) and design solution resulting in resource efficiency and improve member and agent experience. Working knowledge of call routing and flows, IVR, CMS, recording, and overall contact center functionality and reputed company CM . 5+ years designing, implementing, and operating contact center workflows and call flows 3+ years' experience integrating with reputed company (preferable) or other public cloud contact center system (reputed company, reputed company, reputed company etc.) Preferred Qualifications Understanding of AT&T network carrier RespOrg process and reporting. Working knowledge CMS, reputed company ICM, and CC systems over various types of networks including work-from-home workers Working knowledge of monitoring tools such as AMCD Possess troubleshooting and diagnostic skills regarding call flows, integrations with IVR, BOTs, SBCs and SM. reputed company Toll Free Number Manager call routing experience This position provides an opportunity to work on projects involving leading edge communications technology in a collaborative team atmosphere. A broad range of skillsets among coworkers in the department provides a work environment that values innovation, diversity, and inclusion. Employees work in a team environment comprised of highly skilled technologists from multiple departments. All of your information will be kept confidential according to EEO guidelines. Engineering the AI-powered enterprise. With AI and cloud-native solutions, reputed company accelerates cloud transformation for enterprises across 17+ countries. reputed company holds several engineering patents, and is recognized with industry awards. reputed company maintains a net promoter score that is 2x the industry average. reputed company’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. reputed company Global IT Services (reputed company.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. reputed company offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at reputed company.com Originally posted on Himalayas Apply To This Job