Crew Leader

About the position

As a member of the AMC team, you will deliver superior service when connecting with guests and leading associates. Your role will involve optimizing crew placement for various job functions, assisting with assigning breaks and jobs, and reinforcing the Wardrobe 101 Standards with the crew. You will also coach peers on sales pitches for AMC Stubs and resolve guest questions and concerns, ensuring a friendly and efficient service experience. Additionally, you will be responsible for following up on opening and closing duties, overseeing cleanliness programs, and training theatre crew on safety protocols. Your duties will include managing inventory, assisting with cash handling, and supporting marketing efforts. This position is essential in maintaining AMC's high standards of guest satisfaction and operational efficiency.

Responsibilities

• Deliver superior service to AMC guests and lead associates.
• Optimize crew placement for job functions on a round-by-round basis.
• Assist with assigning breaks and jobs within an assigned area.
• Reinforce Wardrobe 101 Standards with crew members.
• Coach peers on sales pitches for AMC Stubs.
• Resolve guest questions, concerns, and issues, including distribution of passes when appropriate.
• Focus on delivering friendly, clean, and quick Overall Satisfaction (OS) drivers.
• Follow up on opening and closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP), or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
• Train and support theatre crew to execute, coach, monitor, and assist coordination of Safe and Clean protocols.
• Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
• Distribute banks (box office, concession, guest service, and arcade).
• Provide change as needed using remote supply bank or floor safe.
• Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
• Distribute inventory to support the Food & Beverage stand.
• Secure inventory during theatre closing.
• Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
• Assist with inventory processes and stock room organization.
• Assist with voids, refunds, seat blocking, and line management.
• Assist with maintenance needs as necessary.
• Assist with marketing change out of posters, standees, handouts, etc.
• Assist in booth operations.
• Assist with Radiant performance scheduling.
• Perform actual crew functions as business levels require.
• Perform other duties as directed by management (must align with Crew Access Policy).
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
• Uphold AMC's Business Practice Standards and ensure compliance with company programs.

Requirements

• Excellent guest service skills.
• Ability to communicate and work effectively with guests in a high volume setting.
• Effective leadership and interpersonal skills.
• Ability to work effectively with supervisors and co-workers.
• Ability to work with minimal supervision.
• Ability to meet deadlines.
• Trained and able to demonstrate competency in all crew positions.

Benefits

• Free movies at any AMC theatre nationwide.
• Free popcorn daily.
• Half off eats and drinks.
• Flexible schedules.
• Ability to work with friends.
• Opportunities for career advancement.