Customer Engagement Center Specialist (Part Time)

April 23, 2026 Auto Import

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre! Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact. We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose. Customer Engagement Center Specialist Objectives of this Role <ul> <li style="font-size: 14pt; font-family: 'times new roman', times;">Service customers via phone, virtually and ITM(s) (Interactive Teller Machine) to provide accurate/satisfactory answers to their questions and concerns by actively listening and problem solving.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Create an exceptional customer experience with every interaction.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Build customer awareness of bank products and services and identify opportunities to offer additional solutions.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Process and respond to customer requests and correspondence received via various online channels.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">De-escalate situations involving dissatisfied customers.</li> </ul> Essential Functions <ul> <li style="font-size: 14pt; font-family: 'times new roman', times;">Deliver exceptional customer experiences through prompt, empathetic, and knowledgeable service</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Build strong, trust-based relationships with customers across various service interactions</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Educate customers on digital tools such as mobile banking, online account opening, e-statements, and electronic payments</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Handle inbound inquiries related to accounts, transactions, fraud concerns, or general banking needs</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Initiate outbound calls for digital onboarding, service follow-ups, and customer relationship deepening</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Meet or exceed performance goals related to service quality, resolution time, and client satisfaction</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Collaborate with departments to ensure timely and accurate resolution of service requests</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Participate in ongoing training and development, including cross-training on ITMs (Interactive Teller Machines) and digital product support</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Maintain compliance with bank policies, procedures, and applicable regulations</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Contribute ideas to improve customer journeys and CEC operations</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Service Digital and Traditional branch customers via phone, Banno Conversation, email and ITM.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Demonstrate active listening, problem solving, empathy and sales skills while handling incoming phone calls from customers.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Assist Digital and Traditional branch customers with online account opening and maintenance.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Serve as Video Teller in support of our ITM fleet.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Support Digital Branch/Bank's day to day operations.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Handle/Conduct various fraud prevention activities.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Build awareness of products and services, and identify customer needs to capitalize on referral opportunities.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Think and act independently and demonstrate the ability to work individually as well as a member of a team.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Prioritize duties, work under time constraints, handle multiple tasks, and work independently while remaining flexible to changing priorities and assignments.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Meet and exceed bank service and telephone standards to provide excellent customer service.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Participate in various outbound calling activities.</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Follow through on daily, weekly, and monthly tasks as part of a team</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Follow policies and procedures, maintain accuracy</li> </ul> Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice. Competencies <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Customer Centric Focus</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Effective Time Manage Skills and Ability to Prioritize and Change Direction as Needed</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Strong Communication Skills</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Ability to Work Remotely, and Independently</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Drive to Achieve Goals and Results </li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Commitment to Diversity and Inclusion</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Act with Integrity</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: 'times new roman', times;">Ability to Collaborate and Work with a Team</li> </ul> Skills and Qualifications <ul> <li style="font-size: 14pt; font-family: 'times new roman', times;">1+ years of experience in personal banking, financial services, and customer service</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Exceptional communication skills—verbal and written—with the ability to connect with diverse audiences</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Strong relationship-building mindset with a focus on customer trust and loyalty</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Goal-oriented and motivated by achieving measurable results</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Proficient with digital tools and comfortable guiding others through technology</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Ability to multitask in a fast-paced, customer-centric environment</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">High school diploma or equivalent required; associate’s or bachelor’s degree preferred</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Experience supporting digital banking platforms or fintech products preferred</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Bilingual in English and Spanish preferred</li> <li style="font-size: 14pt; font-family: 'times new roman', times;">Familiarity with CRM, digital onboarding, or core banking systems preferred</li> </ul> Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role but physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone) as necessary is required. This role is 100% remote. Dedicated workspace within the home, with high-speed internet, is a requirement. Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission. Why Join Us: <ul> <li>Community Focus: Be part of a community bank that values and actively supports the St. Louis area.</li> <li>Competitive Compensation: We offer a comprehensive salary and benefits package.</li> <li>Professional Growth: Opportunities for continuous learning and development.</li> <li>Impactful Work: Play a key role in shaping the credit strategy and success of our organization.</li> <li>Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.</li> </ul> Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles! Equal Opportunity Employer Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.

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