Customer Engagement Programs Lead

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Job Description:

  • lead global Customer Engagement Programs
  • serve as the primary architect of executive-level customer engagement strategy
  • manage the Executive Customer Advisory Board (ECAB) program
  • foster long-term partnerships with customers by facilitating high-level dialogue
  • act as a trusted advisor to Cisco’s leadership team
  • manage end-to-end experience for board members
  • partner with product management and marketing teams to develop strategic agendas
  • formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations
  • collaborate with Sales, Customer Experience, and Marketing teams
  • manage program logistics and ensure program scales effectively
  • manage outreach and participation for beta/alpha product opportunities

Requirements:

  • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
  • 7+ years of related experience in customer success, loyalty marketing, or strategic engagement programs
  • experience designing and scaling high-impact engagement initiatives that drive measurable improvements in customer retention and satisfaction
  • building relationships with C-suite stakeholders
  • interpreting complex data sets and customer feedback loops to identify trends
  • Exceptional verbal and written communication skills
  • Experience in the networking, cybersecurity, or SaaS industry.
  • proficiency in CRM platforms (e.g., Salesforce, HubSpot)

Benefits:

  • medical, dental and vision insurance
  • a 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • paid year-end holiday shutdown
  • 4 paid days off for personal wellness determined by Cisco
  • non-exempt employees receive 16 days of paid vacation time per full calendar year
  • exempt employees participate in Cisco’s flexible vacation time off program
  • 80 hours of sick time off provided on hire date
  • up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Optional 10 paid days per full calendar year to volunteer
  • annual bonuses subject to Cisco’s policies
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