Customer Experience Associate III

<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style><br><div class="SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: " segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;="" font-size:="" 12px;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" margin:="" 0px;="" orphans:="" 2;="" padding:="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" text-transform:="" none;="" user-select:="" text;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><div class="OutlineElement Ltr SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW261483078 BCX8" paraid="812683740" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{83}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p><p class="paragraph" style="margin: 0in 0in 8pt; vertical-align: baseline;"><span style="background-color: white; color: rgb(99, 112, 133); font-family: Arial, sans-serif;"><span style="font-size: 18pt; letter-spacing: 0.2pt;"><strong> </strong></span></span><span style="font-size: 18pt;"><strong>REMOTE: Customer Associate III </strong></span></p><p class="paragraph" style="margin: 0in 0in 8pt; vertical-align: baseline;"><span style="font-size: 18pt;"><strong>        (must reside in NY)</strong></span></p><p style="line-height: normal;"> </p><p style="line-height: normal;"><span style="font-family: " times="" new="" roman",="" serif;"=""><span style="font-size: 12pt;"><strong>Working for you</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="font-size: 12pt;">Here are a few good reasons in addition to competitive pay to work at Conduent:</span></span></p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">$16.15-$ 20.19 Base Pay based on experience </span><span style="border: 1pt windowtext; font-size: 12pt; line-height: 107%; padding: 0in;">(</span></span><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 107%;">which may be below your state’s minimum wage</span></span><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; line-height: 107%; padding: 0in;">)</span><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;"> </span></span></li><li style="line-height: normal; margin-bottom: 0in;"><p><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">Monday to Friday 7am0-4pm, 8am to 5pm, 9am to 6pm</span></span></p><p> </p></li><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">Paid Training</span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">Medical, dental and vision benefits</span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">401K and matching</span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">Employee discount program</span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">Career growth opportunities</span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: " times="" new="" roman",="" serif;"=""><span style="border: 1pt windowtext; font-size: 12pt; padding: 0in;">Positive employee friendly culture</span></span></li></ul><p class="Paragraph SCXW261483078 BCX8" paraid="812683740" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{83}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p><p class="Paragraph SCXW261483078 BCX8" paraid="812683740" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{83}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p><p class="Paragraph SCXW261483078 BCX8" paraid="812683740" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{83}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: " segoe="" ui="" symbol",="" "segoe="" symbol_embeddedfont",="" symbol_msfontservice",="" sans-serif;"=""><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 24.325px; margin: 0px; padding: 0px; user-select: text;">⁠⁠⁠⁠⁠⁠</span></span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>Job Track:</strong></span><span class="EOP SCXW261483078 BCX8" data-ccp-props="{}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"> </span></span></p></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1771596059" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{91}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Performs business support or technical work, using data organizing and coordination skills.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="386209252" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{97}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Performs tasks based on established procedures.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="958759060" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{105}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">In some areas, </span><span class="TextRun SCXW261483078 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">requires vocational training, certifications, licensures, or equivalent experience</span><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">.</span></span></p></li><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="958759060" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{105}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>General Profile</strong></span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="924917570" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{117}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Expands skills within an analytical or operational process.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="213449657" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{125}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Maintains appropriate licenses, training, and certifications.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="798862437" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{131}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Applies experience and skills to complete assigned work.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="4" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1324047720" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{139}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Works within established procedures and practices.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="5" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="912996837" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{145}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Establishes the appropriate approach for new assignments.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="6" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1251531580" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{151}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Works with a limited degree of supervision.</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW261483078 BCX8" paraid="1696558298" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{157}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>Functional Knowledge</strong></span></span></p></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="27255336" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{163}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Has developed skillset in a range of processes, procedures, and systems.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1353407208" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{169}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Must have intermediate knowledge of Microsoft Applications (Outlook, Excel, Word, </span><span class="TextRun SCXW261483078 BCX8 NormalTextRun SpellingErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">etc</span><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">)</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW261483078 BCX8" paraid="1699253763" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{191}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>Impact</strong></span></span></p></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="474020865" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{197}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Managing client expectations while servicing escalated customer disputes and maintaining adherence to strict project SLAs & KPIs.  </span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="729606937" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{207}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Impacts a team through </span><span class="TextRun SCXW261483078 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">quality</span><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"> of the services provided and information shared.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1918101513" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{213}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Uses learned best practices to improve work processes, procedures, and workflows to achieve results and/or improve efficiency.</span></span></p></li></ul></div></div><div class="SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: " segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;="" font-size:="" 12px;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" margin:="" 0px;="" orphans:="" 2;="" padding:="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" text-transform:="" none;="" user-select:="" text;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><div class="OutlineElement Ltr SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW261483078 BCX8" paraid="1473824759" paraeid="{96a88f72-c8aa-4e8d-973b-93e5fd109578}{251}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>Problem Solving</strong></span></span></p></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="846996461" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{2}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Ability to </span><span class="TextRun SCXW261483078 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">problem solve</span><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">, self-guided.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1601897146" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{12}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Evaluates issues and solutions to provide the best outcome for the client and end-users.</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW261483078 BCX8" paraid="220499018" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{18}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>Interpersonal Skills</strong></span></span></p></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1311156705" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{24}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Exchanges information and ideas effectively.</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW261483078 BCX8" paraid="1011876612" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{30}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"><strong>Responsibility</strong></span></span></p></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1687193592" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{36}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Assesses incoming disputes and client e-mails to provide service immediately, be transferred, or require follow-up for client resolution.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="398267630" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{46}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Identifies customer needs by referring to case notes and examining each as a specific case.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1272491558" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{52}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Performs routine customer contact center activities concerning business products and services.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="4" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1386074311" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{62}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Uses</span><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"> standard scripts and established guidelines while under supervision, to meet SLAs.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="5" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="190795390" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{68}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Provides customers with information that is specialized.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="6" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1649604182" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{74}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Communicates in a warm and empathetic manner.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="7" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="599864521" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{80}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Gathers</span><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;"> all necessary information to update the database.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="8" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1175632369" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{86}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Escalates issues to senior levels, based on complaints or concerns.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="9" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1467232732" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{92}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Explains company policies to customers.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="10" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="531210384" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{98}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Responsible for the end-to-end resolution of customer issues.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="11" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="1233218920" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{104}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Performs other duties as assigned.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW261483078 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW261483078 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW261483078 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="12" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW261483078 BCX8" paraid="89069660" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Complies with all policies and standards.</span></span></p></li></ul><p class="Paragraph SCXW261483078 BCX8" paraid="89069660" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p><p class="Paragraph SCXW261483078 BCX8" paraid="89069660" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW261483078 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 22.0083px; margin: 0px; padding: 0px; user-select: text;">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.15-$ 20.19 base pay.</span></span></p><p class="Paragraph SCXW261483078 BCX8" paraid="89069660" paraeid="{866dbe37-424d-4906-8620-623a07cdbefa}{110}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p></div></div><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>.  Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>