Customer Service Account Associate

T-Mobile USA, Inc. is committed to investing in its employees and providing a supportive work environment. The Customer Service Account Associate role focuses on building customer loyalty through proactive problem-solving and exceptional account management, ensuring a positive customer experience. Responsibilities Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction Provide proactive and timely resolutions for customer inquiries and concerns Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions Deliver exceptional customer experiences using provided training tools, resources, and personal expertise Meet department productivity and quality standards Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile Skills High School Diploma/GED (Required) Knowledge of Windows (Microsoft Word, Excel, and PowerPoint) Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.) At least 18 years of age Legally authorized to work in the United States Benefits Annual stock grant Employee stock purchase plan 401(k) Access to free, year-round money coaches Hybrid work schedule after just 60 days post-training graduation On-the-job training Opportunity to earn up to a total of $750 while completing training milestones Annualized incentive target of $4,400/year for Account Expert role Medical, dental and vision insurance Flexible spending account Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually Paid parental and family leave Family building benefits Back-up care Enhanced family support Childcare subsidy Tuition assistance College coaching Short- and long-term disability Voluntary AD&D coverage Voluntary accident coverage Voluntary life insurance Voluntary disability insurance Voluntary long-term care insurance Mobile service & home internet discounts for eligible employees Pet insurance for eligible employees Access to commuter and transit programs for eligible employees Company Overview T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom. It was founded in 1994, and is headquartered in Bellevue, Washington, USA, with a workforce of 10001+ employees. Its website is https//www.t-mobile.com. Apply To This Job