Customer Service (Job ID: VR800)

May 14, 2026 Auto Import

IMPORTANT - Watch this quick Loom video on how to get hired: <a href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a> C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH💼 We’re Hiring: Customer Service📋 Job Information<ul><li>Job Title: Customer Service</li><li>Job ID: VR800</li><li>Industry: Home Services / Virtual Assistant Services</li><li>Location: Mexico, Colombia, Venezuela</li><li>Job Status: Full Time</li><li>Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)</li><li>Compensation: $800 per month</li><li>Target Start Date: ASAP</li></ul>🧩 Role Overview<ul><li>This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.</li><li>The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.</li></ul>🏢 About the Client<ul><li>The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.</li><li>They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.</li></ul>🎧 About the Role<ul><li>The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.</li><li>Full training is provided on call scripts, customer handling, and booking procedures.</li></ul>📌 Key Responsibilities<ul><li>Answer inbound calls from prospective customers in a professional and friendly manner</li><li>Represent the client as if working directly in their office</li><li>Use the client’s standard greeting and approved scripts</li><li>Accurately answer customer inquiries about services</li><li>Book appointments using the client’s CRM or scheduling platform</li><li>Take detailed call summary notes during each interaction</li><li>Record customer contact information, inquiry details, and relevant notes</li><li>Send complete and accurate call summaries to the client after each call</li><li>Send follow-up text messages or emails when required</li><li>Maintain high accuracy and attention to detail at all times</li></ul>🕒 Work Schedule & Shift Assignment<ul><li>Business operates 7 days per week based on client demand</li><li>Available shifts (all times in PST):<ul><li>5:00 AM – 2:00 PM</li><li>7:00 AM – 4:00 PM</li><li>8:00 AM – 5:00 PM</li><li>11:00 AM – 8:00 PM</li></ul></li><li>Rest days vary depending on client needs</li><li>Common rest day combinations include:<ul><li>Monday–Sunday</li><li>Tuesday–Wednesday</li><li>Thursday–Friday</li></ul></li><li>Saturday–Sunday off is possible depending on client assignment</li><li>Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements</li><li>Flexibility with scheduling is required</li></ul>🛠️ Qualifications & Skills<ul><li>Internet speed of at least 40 Mbps with low latency</li><li>Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM</li><li>Reliable backup power source</li><li>Previous BPO or call center experience preferred</li><li>Ability to multitask while managing calls and documentation</li><li>Strong spoken and written English communication skills</li><li>Confidence communicating directly with U.S.-based clients</li><li>Excellent attention to detail with accurate data entry</li><li>Willingness to receive feedback and make adjustments</li><li>Flexible, dependable, and able to adapt to changing schedules</li><li>Motivated, hardworking, and eager to add value</li></ul>Submit your application today and take the first step toward your next great opportunity!

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