Customer Service Representative

ABC Home & Commercial Services of DFW is the largest privately owned pest control company in Texas, and they are seeking a Residential Customer Service Representative (CSR). In this role, you will ensure customers receive the best possible service by handling inquiries, scheduling appointments, and resolving concerns efficiently. Responsibilities Respond to incoming phone calls in a professional and timely manner Effectively communicate with customers, technicians, and service managers to ensure seamless service delivery Provide accurate and up-to-date information to customer inquiries Schedule appointments efficiently and manage customer calendars effectively Resolve customer issues promptly and professionally, providing timely feedback to supervisors regarding service concerns Maintain accurate customer records and promptly update account information Actively contribute to team efforts and collaborate with colleagues to exceed customer expectations Attend mandatory meetings, training sessions, and call monitoring sessions Participate in assigned tasks such as month-end procedures and call reports Maintain a positive and professional demeanor with all customers, colleagues, and supervisors Skills Prior customer service or call center experience is preferred Excellent organizational and prioritization skills to manage multiple tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to build rapport with customers Proficiency in basic billing concepts Adaptability and ability to thrive in a dynamic and fast-paced work environment Strong computer skills, including email, instant messaging, and proficiency in various software applications The ability to prioritize workload, work effectively under pressure, and maintain composure when dealing with challenging situations Excellent written communication skills with strong attention to detail High school diploma or GED required Bilingual in Spanish is a plus Excellent time management skills Strong team player attitude Commitment to company values and providing exceptional customer service Benefits Competitive salary with an opportunity to receive a monthly bonus. Health, Dental, Vision, Life Insurance, and more! 401(k) with company matching Paid Time Off (PTO) Comprehensive training and development opportunities. Work in a dynamic and supportive team environment. Work from home option up to two days per week after six (6) months of employment. Company Overview ABC Home & Commercial Services is a third-generation, family-owned company and the largest independently owned pest control provider in Texas. It was founded in 1949, and is headquartered in Lewisville, Texas, US, with a workforce of 201-500 employees. Its website is http//www.goanteater.com/dallas/. Apply To This Job