Customer Service Representative (Insurance)

Avalon Risk Management is a specialty insurance broker focused on risk management and insurance products for the international trade and logistics industry. They are seeking a reliable customer service professional to support Account Managers and assist in servicing existing clients, while also providing excellent customer support and handling administrative tasks. Responsibilities Support our Account Managers and assist in servicing our existing clients Assist with bond-related administrative activities, shipment-specific insurance quotations, certificate of insurance issuance, and policy servicing/submissions/changes Process account changes, assist with premium collections, fielding phone calls, client communications, and more Learn our customer portals (EPIC, Indio) and provide excellent customer support Handle the administrative support of the region and data organization as needed Skills Professional customer service experience (preferably in Insurance or logistics) Ability to support Account Managers and assist in servicing existing clients Experience with bond-related administrative activities, shipment-specific insurance quotations, certificate of insurance issuance, and policy servicing/submissions/changes Ability to process account changes, assist with premium collections, field phone calls, and client communications Willingness to learn customer portals (EPIC, Indio) and provide excellent customer support Ability to handle administrative support of the region and data organization as needed Must attain Massachusetts Property and Casualty license within 120 days of hire Excellent written and verbal communication skills Strong work ethic and close attention to detail Intermediate computer skills Strong organizational skills Ability to work with a team and independently Candidates who are already licensed Candidates who have previously been licensed Candidates who have worked in an insurance related capacity before Benefits Student debt assistance Health, dental and vision insurance 401(k) New tuition reimbursement Hybrid in-office and work from home environment after an introductory training period Company Overview Avalon Risk Management is an insurance company offering transportation bonds and cargo insurance products. It was founded in 1998, and is headquartered in Elk Grove Village, Illinois, USA, with a workforce of 51-200 employees. Its website is https//www.avalonrisk.com/. Apply To This Job