Customer Service Representative (Remote)

**Overview** Join our award-winning "One Concentrix" team as a remote Customer Service Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) As a remote Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. **Responsibilities**
* Review existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information. * Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed * Solve problems that are generally unstructured and require extensive use of conceptual thinking skills * Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate. * Create customer cases or provide follow-up on existing customer cases. * Maintain calm demeanor to diffuse escalated customer scenarios. * Be efficient in navigating multiple systems. * Maintain advanced knowledge of procedures, product information and online resource tools. * Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies. * Deliver expert customer experiences...with a smile. **Qualifications**
* Minimum of 6 months to 1 year of solid customer service experience * High School Diploma or GED Required * Ability to effectively communicate with customers and ask discovery questions * A strong heart and mind for servicing others * Comfortability with Outlook, asynchronous tools, and Microsoft Excel * Must be comfortable being on web camera * Ability to utilize tools and resources to efficiently our customers * Ability to articulate in a professional and efficient manner * Ability to break down complex subject matter into relatable knowledge for our customers * Ability to be flexible with the hours of operation * Open and receptive to feedback from leadership * Motivation and ability to obtain self-upskilling and knowledge training * Ability to cross reference job aids while assisting a customer * Must reside in the United States and have a valid U.S. address for residence
**Benefits**
* The base salary range for this position is $15/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. * Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. * DailyPay enrollment option to access pay "early," when you want it * Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience with company-supplied technologies * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more * A range of other perks and benefits