CX Systems Administrator

<p><strong>Your impact on our mission:</strong></p><p>You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and</p><p>delivery quality across the company's CX systems during a critical period. In this role, you will serve</p><p>as an execution-focused partner for L3 support and planned roadmap work — keeping our CX &</p><p>Ops platforms stable, our internal teams unblocked, and new features and functionality flowing</p><p>to stakeholders on time..</p><p><strong>You'll enjoy this role if you...</strong></p><ul><li><p>Want to make a real, immediate impact by keeping critical systems running and internal</p></li><li><p>teams productive</p></li><li><p>Empathize deeply with end-user experience and take pride in prompt, complete</p></li><li><p>resolutions</p></li><li><p>Are comfortable operating in a structured but fast-moving environment where priorities</p></li><li><p>can shift</p></li><li><p>Are curious, resourceful, and driven to learn new platforms quickly</p></li></ul><p><strong>Your day-to-day is...</strong></p><ul><li><p>Handling L3 escalation for internal teams across Customer Experience and Operations</p></li><li><p>as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice,</p></li><li><p>Assembled, Forethought, Messaging In-App and Web, and Maestro</p></li><li><p>Executing senior admin-level sprint tickets including configuration updates, new</p></li><li><p>automation, and enhancements for CX and Ops platforms</p></li><li><p>Meeting with business analysts and tech leads to discuss priorities and tradeoffs</p></li><li><p>Creating and updating system and user documentation</p></li><li><p>Participating in standups, sprint estimation, and grooming ceremonies</p></li></ul><p><strong>You'll be successful in this role if you have...</strong></p><ul><li><p>A Salesforce Certified Platform Administrator certification and a Platform App Builder,</p></li><li><p>Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent</p></li><li><p>experience)</p></li><li><p>Experience handling L3 technical support escalations for internal teams or end users</p></li><li><p>Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect,</p></li><li><p>Assembled, Forethought, Maestro, Jira Service Desk)</p></li><li><p>Strong organizational and time management skills, with the ability to manage a high</p></li><li><p>volume of support requests</p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>Comfort operating asynchronously and independently in a remote environment</p></li></ul><p><strong>Competencies (Internal Only):</strong></p><ul><li><p>Nimble Learning</p></li><li><p>Customer Focus</p></li><li><p>Manages Ambiguity</p></li><li><p>Action Oriented</p></li></ul>