Director of Clinical Operations

About the Opportunity The hiring organization is a nationwide, fully remote telemedicine practice dedicated to longevity and proactive, personalized health optimization. The organization is seeking a Director of Clinical Operations to lead the day-to-day operations of the clinical practice and manage the systems that support it.

Reporting directly to the Chief Operating Officer (COO), this leadership role oversees clinical operations, patient operations, compliance, physician capacity, and the Patient Care Coordinator team. The Director will drive workflow improvements, solve complex operational challenges, and establish scalable systems to support ongoing organizational growth while maintaining a high standard of patient care.

Role Details

• Job Title: Director of Clinical Operations
• Location: United States (Fully Remote)
• Employment Type: Full time

Key Responsibilities

• Oversee daily clinical practice operations and partner with department leaders to drive operational efficiency and resolve workflow issues.
• Lead, coach, and develop the Patient Care Coordinator (PCC) team through regular one-on-one meetings, performance reviews, accountability standards, and hiring and onboarding support.
• Direct patient operations across onboarding, renewals, and offboarding, while collaborating with sales to ensure seamless patient transitions into clinical care.
• Monitor patient communication response times, resolve service escalations, support patient-facing coordination as needed, and ensure documented handoffs between departments.
• Manage operational workflows and dashboards within Monday.com, EMR systems, Spruce, Google Workspace, and related platforms to ensure cross-system data consistency.
• Design, document, and maintain Standard Operating Procedures (SOPs) while standardizing processes across teams and implementing operational initiatives.
• Monitor physician capacity across all programs, assess onboarding volume and renewal pipeline health, and oversee patient renewal milestones.
• Ensure organizational compliance with HIPAA and relevant healthcare regulations.
• Oversee physician credentialing, licensing, interstate licensing expansion, DEA renewals, Medicare opt-in/opt-out documentation, and malpractice coverage.
• Lead the Compliance Committee, coordinate quarterly compliance initiatives, and partner with legal, finance, and external consultants to manage regulatory risk.
• Collaborate with finance on operational budgeting, vendor management, invoicing, accounts payable, insurance renewals, and revenue cycle and billing inquiries.

Required Qualifications

• 10 to 15+ years of healthcare operations leadership experience in roles such as Practice Manager, Clinical Operations Director, Chief of Staff, or Business Operations Leader.
• Direct experience leading clinical operations within a telehealth or remote healthcare organization.
• Experience managing multidisciplinary teams within a high-growth environment.
• Strong knowledge of healthcare operations, HIPAA, physician credentialing, licensing, compliance, and regulatory frameworks.
• Demonstrated experience creating operational processes, SOPs, performance dashboards, and reporting systems.
• Strong project management capabilities with the ability to manage multiple competing priorities and hold cross-functional stakeholders accountable.
• Proficiency with EMRs, CRMs, Monday.com, Google Workspace, and operational business software.
• Strong written and verbal communication skills.

Preferred Qualifications

• Master’s degree in a relevant discipline (MHA, MPH, MBA, or equivalent).

Compensation and Benefits

• Expected Salary Range: $175,000—$200,000 USD per year
• Comprehensive medical, dental, and vision insurance coverage
• Life insurance, short-term disability, and long-term disability insurance
• Health Savings Account (HSA) with employer contributions and Flexible Spending Account (FSA) options
• 401(k) retirement plan with organization match
• Paid time off and company-observed holidays
• Work-from-home stipend and company-issued technology equipment