E-Commerce Executive

About the Company & Brand Background The company is a consumer health product company, which has commercialised several brands in its 12 years of operation. Its leading brand is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals in Singapore.

Currently, the brand has made its mark in over 10 countries focused on Asia, but now expanding further afield, with over 3 million units sold, growing at high double digits year on year. As we continue to experience remarkable growth and expansion, we warmly welcome talented and enthusiastic individuals to be part of our team.

Why join us?

We’re not just a skincare company - we’re a team that’s passionate about making a real difference in people’s lives. Here’s why working with us could be an exciting opportunity for you:

1. Grow With Us, Both Personally and Professionally

We’re a fast-growing company where you’ll be at the centre of the action. This means plenty of opportunities to take on meaningful projects, learn new skills, and see the impact of your work firsthand. If you’re someone who loves to grow and be challenged, this is the place for you.

2. We Value and Reward Your Hard Work

We believe in recognizing and rewarding the effort you put in. That’s why we offer:

• Competitive Salary: A pay that matches your hard work and contributions.
• Performance Bonuses: Achieve great results, and we’ll reward you for it.
• Profit-Sharing: When the company succeeds, you succeed too.

But we know a great job is more than just a paycheck - it’s about feeling supported and appreciated. That’s why we also provide:

• Comprehensive Health and Medical Insurance: Your well-being matters to us.
• Wellness Allowance: For the little things that keep you feeling great.
• Paid Time Off: Recharge, relax, and come back ready to shine.
• Monthly Suu Balm Product Allowance: Love and use the products you help create!
• Education Support: Continue learning and growing with us.

3. Learn and Grow with an Amazing Team We value teamwork, open communication, and respect. We celebrate wins together, share ideas, and support each other, making everyone feel they belong.

You’ll also work with talented teams across Singapore, Malaysia, Indonesia, Hong Kong, and the Philippines. Through workshops, learning sessions, and company events, you’ll gain valuable experience and grow alongside passionate people.

The Opportunity:

The E-Commerce Executive is responsible in supporting the Senior Marketing Manager with execution of E-Commerce strategies in achieving the business and brand objectives.

• Handle the day-to-day operations for all E-Commerce platforms.
• Develop & execute strategies to drive overall E-Commerce sales growth & customer engagement in line with brand direction.
• Lead the timely preparation & execution of promotion planning, product listing, asset creation, content upload & pricing update in all E-Commerce platforms.
• Manage livestream activities, include but not limited to live host engagement & liaison, promotion planning, sample stock preparation.
• Manage customer interactions by responding to feedback, addressing requests, and following up on inquiries to ensure satisfaction.
• Liaise with fulfilment partner on inventory & logistic matters.
• Manage order refund, return & exchange, if any.
• Source for collaboration opportunities as appropriate to the brand with an eye to maximise ROI & explore promotion/sampling opportunities with relevant partners.
• Liaise with internal & external stakeholders to ensure timely campaign execution.
• Monitor competitor activity & E-Commerce trends to identify new opportunities for growth.
• Lead the reporting & decision-making process with data analysis & presentations.
• Initiate & coordinate ad-hoc assignments, where required.

Requirements: The E-Commerce Executive should be an individual that is willing to learn & constantly strive to positively contribute to the team with a can-do attitude. Ability to work in a fast-paced environment, being independent, proactive, meticulous, data-driven with creative problem-solving skills are key to grow within the organisation

• Bachelor's Degree in Business, Marketing, Digital Commerce, or related discipline.
• Minimum 1 year of hands-on experience in E-Commerce, preferably from consumer products industry.