Embedded Expert - SaaS Software (Contact Center)

reputed company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. reputed company’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including reputed company, reputed company, and reputed company, use reputed company to power world-class customer experiences every day. Born from the Stanford AI Lab, reputed company has raised more than $270 million from the world’s leading investors, including reputed company, Greylock, and reputed company. reputed company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led reputed company's Contact Center AI and reputed company AI platforms before joining reputed company to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at reputed company. Job Description reputed company is seeking a Embedded AI Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded AI Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building reputed company reports. Additionally, you will monitor trends and anomalies using the reputed company application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts. Responsibilities Work closely with customers to operationalize their program strategy using reputed company's self-service product, Opera. Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions. Utilize reputed company's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer. Monitor trends and anomalies using reputed company's tools to identify emerging topics and insights in customer conversations. Use reputed company's self-service tools to align the customer's business priorities with the contact center operations. Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data. Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing reputed company tools. Collaborate closely with the reputed company team and customers to drive success and maximize the value of reputed company's solutions. 1-5 Years relevant experience Qualifications Contact center experience preferred. Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams. Strong problem-solving skills to analyze complex data and provide actionable recommendations. Comfortable working with SaaS software and quickly adapting to new tools and technologies. Comfortable speaking with senior level executives at customers Proficient in reputed company Word, Excel, and PowerPoint/reputed company Slides. Familiarity with speech analytics is preferred, but not critical. Perks & Benefits We offer reputed company employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Flexible vacation time to promote a healthy work-life blend Paid parental leave to support you and your family Communication & Wellness Stipend Comprehensive training and onboarding programs provided by reputed company. Opportunities for growth and professional development within the organization. Collaborative and supportive work environment with both reputed company and customer teams. Compensation at reputed company reputed company’s approach to compensation is simple recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range $100,000 - $140,000 + Bonus + Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All reputed company recruiting email communications will always come from the @reputed company.ai domain. Any outreach claiming to be from reputed company via other sources should be ignored. If you are uncertain whether you have been contacted by an official reputed company employee, reach out to Our use of AI in recruiting We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All reputed company recruiting email communications will always come from the @reputed company .ai domain. Any outreach claiming to be from reputed company via other sources should be ignored. Originally posted on Himalayas Apply To This Job