Guest Services Representative (Casual)

Reporting to the Director of Guest Services, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout the Arena.

• RESPONSIBILITIES: • Service customer(s) in a friendly and professional manner.

• Assist customers with general CFA event and venue information.

• Accommodate guests with disabilities

• Assist guests with directional and informational inquiries

• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.

• QUALIFICATIONS: • Candidate must be available to work evenings, weekends and holidays.

• Strong interpersonal and communication skills are a must.

• Must be able to work in a fast-paced environment.

• High School diploma or equivalent required.

• Must show commitment and willingness to provide excellent customer service.

• This is a casual, non-union, hourly position

• The employee must maintain a neat, clean and well-groomed appearance

• All positions require candidate to pass a pre-employment background check.