[Hiring] Clinical Informaticist - Virtual Support @CommonSpirit Health

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Role Description

This is a NIGHT shift position. As our Clinical Informaticist - Virtual Support, you will promote IT understanding, integration, and application in healthcare. Every day you will:

  • Address complex challenges, liaise between clinical care and IT.
  • Support the full lifecycle of clinical technology projects.
  • Drive system standardization and optimization.
  • Contribute to patient safety and quality through workflow integration, technology enhancements, and clinical dashboards.
  • Provide informatics expertise in curriculum design, EHR training, and competency validation.

Additional responsibilities include:

  • Providing virtual first-line support for technology issues, troubleshooting, and resolving problems whenever possible.
  • Ensuring clear, accurate, and courteous communication with customers throughout the process using a virtual platform.
  • Maintaining a strong understanding of clinical workflows, Epic applications, and network performance.
  • Engaging in moderate/complex troubleshooting and developing detailed documentation that complements workflows.
  • Accurately documenting and triaging incidents and service requests, escalating issues as needed to appropriate teams.
  • Leveraging internal resources and collaborating with other teams to effectively resolve issues and minimize customer interruptions.
  • Creating and maintaining support documentation, knowledge base articles, and user guides.
  • Contributing to the development of training materials.
  • Participating in the orientation and training of new hires, mentoring team members, and creating and maintaining internal training materials.
  • Providing virtual one-on-one support to end users.

Qualifications

  • Registered Nurse, Pharmacist, or Physical Therapist Required.
  • Bachelor's degree in healthcare discipline required.
  • 1-3 years Informatics or EHR support experience at a regional or local level required.
  • 4-6 years experience in a clinical setting, upon hire.
  • Extensive experience in Clinical and/or HealthCare Business Applications, upon hire.
  • EHR support experience, upon hire.
  • EPIC Certification, upon hire.

Requirements

  • 1-3 years Virtual Support Experience, upon hire (preferred).
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