HR (PRO) Shared Services analyst, Partner Contact Center (Remote)

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About the position

Responsibilities

  • Answer a high volume of complex inbound calls while delivering quality service.
  • Apply critical thinking and active listening skills to diagnose callers' needs.
  • Communicate policies and processes in response to partner inquiries.
  • Utilize multiple systems to research and troubleshoot issues.
  • Act as an escalation point of contact for critical partner resource concerns.

Requirements

  • Experience working in customer service or a call center environment.
  • Experience researching, analyzing, and problem-solving in a fast-paced environment.
  • Experience coaching or leading others.
  • Case management experience.
  • Human resources experience or education.
  • Bachelor's degree preferred.

Nice-to-haves

  • Experience in continuous improvement initiatives.

Benefits

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid holidays
  • Paid parental leave
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