HSS Care Coordinator, RN - Healthy First Steps, Remote in TX

May 14, 2026 Auto Import

REMOTE IN TEXASAt UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start <span style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-variant-caps:normal;font-variant-ligatures:none !important;orphans:2;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;user-select:text;widows:2;word-spacing:0px;" data-contrast="none" xml:lang="EN-US">Caring. Connecting. Growing together.<span class="eop" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;user-select:text;widows:2;word-spacing:0px;"> You push yourself to reach higher and go further. Because for you, it’s all about ensuring a positive outcome for patients. In this role, you’ll work in the field and coordinate the long-term care needs for patients in the local community. And at every turn, you’ll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients.In this Health and Social Services Coordinator role, will be an essential element of an Integrated Care Model by relaying the pertinent information about the member’s needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.Work Schedule: Monday – Friday, 8am – 5pm CSTIf you are located in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.Primary Responsibilities:<ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Manage the care plan throughout the continuum of care as a single point of contact</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Make outbound calls and receive inbound calls to assess members' current health status</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Identify gaps or barriers in treatment plans</li></ul>You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:<ul type="disc"><li class="MsoNormal" style="background-color:white;line-height:normal;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">Current RN unrestricted license in the State of TX</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">4+ years of experience working within the community health setting in a health care role</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">2+ years or equivalent of experience working with Maternal and Infant population such as Mother/Baby, Labor and Delivery, or Neonatal Intensive care Unit</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Must reside in the state of Texas</li></ul>Preferred Qualifications:<ul type="disc"><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">5+ years of experience documenting in an electronic documentation system</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">5+ years of experience working with MS Word, Excel and Outlook</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Case Management experience including but not limited to working with Special Health Care Needs Populations, Complex medical conditions</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Pediatrics</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Certified Case Manager (CCM)</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Experience in discharge planning</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Experience in utilization review, concurrent review or risk management</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Experience with arranging community resources</li><li class="MsoNormal" style="background-color:white;line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;tab-stops:list .5in;vertical-align:middle;">Background in managing populations with complex medical or behavioral needs </li></ul>*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable<span style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-variant-caps:normal;font-variant-ligatures:none !important;orphans:2;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;user-select:text;widows:2;word-spacing:0px;" data-contrast="auto" xml:lang="EN-US">.<span class="eop" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-variant-caps:normal;font-variant-ligatures:normal;mso-color-alt:windowtext;orphans:2;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;user-select:text;widows:2;word-spacing:0px;"> At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

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