IT Administrator

About the Opportunity A fully remote telehealth organization is seeking a hands-on, highly organized IT Administrator to own the day-to-day operation of its internal technology environment.

This role serves as the primary owner of employee-facing IT operations across the organization, including company devices, SaaS applications, account provisioning, onboarding and offboarding, technical support, and IT asset management. In addition to resolving issues as they arise, this individual is responsible for building scalable, well-documented systems and processes that simplify technology management as the organization scales.

The IT Administrator works closely with the Senior Security Engineer to ensure IT systems and processes support security, privacy, and compliance requirements. While the Senior Security Engineer owns the broader security program and technical security strategy, the IT Administrator implements and maintains day-to-day administrative controls that keep the workforce and systems operating securely.

Key Responsibilities

• Own administration of company-wide technology platforms, including Google Workspace, Anthropic, and other SaaS applications.
• Manage user accounts, groups, permissions, licenses, application configurations, and administrative settings across internal systems.
• Maintain an accurate inventory of applications, administrators, licenses, users, and system owners.
• Partner with business teams to evaluate, configure, implement, and support new software and technology solutions.
• Monitor SaaS utilization and licensing to identify opportunities to consolidate, remove, or optimize applications.
• Maintain clear documentation for IT systems, configurations, administrative processes, and recurring procedures.
• Own IT provisioning and deprovisioning for employee and contractor onboarding, offboarding, and role changes, ensuring access aligns with roles and responsibilities.
• Execute access changes and administrative controls in partnership with security and leadership, maintaining accurate records of system access and administrative privileges.
• Support recurring access reviews and promptly remediate identified access issues.
• Develop scalable onboarding and offboarding processes that balance access needs with system and data protection.
• Own the complete lifecycle of company-issued laptops and hardware, including purchasing, imaging, configuration, deployment, inventory, support, recovery, and replacement.
• Implement and administer the mobile device management (MDM) and endpoint management environment.
• Maintain device configuration standards, ensuring required applications, updates, and controls are consistently deployed.
• Coordinate shipping and retrieval of equipment for a distributed, fully remote workforce.
• Partner with security personnel to implement endpoint security requirements and remediate device-related issues.
• Serve as the primary point of contact for internal technical support, diagnosing and resolving issues with devices, applications, accounts, permissions, and connectivity.
• Establish an organized system for receiving, prioritizing, tracking, and resolving IT requests, implementing systemic solutions for recurring issues.
• Create clear employee-facing documentation and self-service resources for common technology needs.
• Support and maintain internal technology and data infrastructure, including file storage, sharing, permissions, and collaboration platforms.
• Maintain backup, recovery, retention, and administrative processes for company-managed systems in partnership with security stakeholders.
• Identify operational risks, gaps, or inefficiencies within the technology environment and proactively recommend solutions.
• Implement and maintain IT controls established through security and compliance programs, supporting audits, evidence collection, and incident response activities.
• Escalate suspected security incidents, vulnerabilities, inappropriate access, or technology risks promptly.
• Ensure approved applications and devices comply with organizational policies, including controls governing approved AI tools and emerging technologies.

Initial Priorities

• Complete a migration from OneDrive to Google Drive, including departmental files, permissions, ownership, and employee transition.
• Implement and deploy an organization-wide MDM solution and establish ongoing processes for device configuration, inventory, security, maintenance, and recovery.
• Assess the current SaaS and IT environment to establish a centralized inventory of applications, licenses, administrators, system owners, and access.
• Standardize IT onboarding and offboarding processes across employees and contractors.
• Establish a scalable internal IT support process, including documentation, request tracking, prioritization, and employee self-service resources.
• Support Zendesk administration and technical integrations, including AI-related integrations.

Required Qualifications

• 3–5+ years of experience in IT administration, systems administration, corporate IT, or a similar role.
• Experience supporting a distributed or fully remote workforce.
• Hands-on experience administering Google Workspace in a business environment.
• Experience administering SaaS applications, user accounts, permissions, groups, and licenses across an organization.
• Experience implementing or administering MDM and endpoint-management platforms.
• Strong understanding of identity and access management fundamentals, including SSO, MFA, least-privilege access, and account lifecycle management.
• Experience managing employee onboarding and offboarding from an IT perspective.
• Strong troubleshooting skills across devices, operating systems, SaaS applications, accounts, permissions, and connectivity.
• Experience managing company hardware, asset inventory, device deployment, and remote equipment logistics.
• Strong documentation and process-development skills.
• Ability to operate autonomously and prioritize competing needs in a fast-moving environment.
• Strong written and verbal communication skills, particularly when supporting non-technical employees.
• Bachelor's degree in computer science, information technology, or a related field, or equivalent relevant professional experience.

Preferred Qualifications

• Experience working in healthcare, telehealth, or another regulated environment.
• Familiarity with HIPAA and the technology controls associated with protecting PHI.
• Experience implementing or improving IT operations at a growing startup.
• Experience with Google Workspace migrations, particularly Microsoft 365/OneDrive to Google Workspace/Drive.
• Experience selecting, implementing, or migrating MDM platforms.
• Familiarity with security tools, endpoint protection, access reviews, audit evidence collection, and incident-response processes.
• Experience administering Zendesk or similar support platforms.
• Familiarity with enterprise administration of AI tools and emerging SaaS technologies.

Role Details

• Role Title: IT Administrator
• Employment Type: Full time
• Location: United States (Fully Remote)