Lead Engineer - Salesforce Platform
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<p style="text-align: justify; margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">The <strong>Lead Engineer – Salesforce Platform</strong> provides hands-on technical leadership and platform stewardship for the organization’s Salesforce ecosystem. This role is accountable for shaping the technical vision, architecture, and engineering standards of Salesforce solutions while ensuring reliable, scalable, and secure delivery.</span></p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Acts as the primary technical authority for Salesforce across multiple clouds and integrations as a whole, balancing immediate delivery needs with long‑term platform health. This role leads by influence rather than direct people management and is expected to elevate engineering quality, maturity, and consistency across teams.</span></p> <p style="text-align: justify; margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">In summary, the lead engineer:</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Serves as the technical leader and subject matter expert for the Salesforce platform.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Owns Salesforce solution architecture, design decisions, and engineering quality.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Coordinates Salesforce development activities within Agile/Scrum framework.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Works closely with the IT Manager and Product teams to ensure technical solutions are thoughtfully designed with consideration for other applications and capabilities built on the Salesforce platform.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Establishes, documents, and socializes technical designs, standards, and best practices across development, testing, and DevOps.</span></li> </ul> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></h1> <p style="margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Technical Leadership & Architecture</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Leads medium‑to‑high complexity Salesforce initiatives from design through delivery.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Owns architecture, technical integrity, and code quality for the platform.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Makes and documents architectural decisions (patterns, trade‑offs, assumptions).</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensures designs balance business urgency with long‑term platform sustainability.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Minimizes technical debt through thoughtful sequencing and standards enforcement.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Engineering Execution & Delivery</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Designs, implements, and tests complex Salesforce solutions spanning configuration, Apex, Lightning, integrations, and analytics.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Leads sprint‑level technical planning and ensures stories meet Definition of Ready prior to commitment.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensures unit testing, automated testing, and code coverage meet quality standards.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Guides the team in declarative vs. programmatic solution decisions.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Tracks and improves performance, reliability, and scalability metrics.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">DevOps, Quality & Standards</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Drives adoption and maturity of CI/CD, DevOps, and automated quality tooling.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensures code reviews, testing, documentation, and release processes are consistently followed.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provides input into engineering standards, SDLC practices, and Agile methodologies.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Reviews and approves technical designs, integrations, and complex changes.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Cross‑Team Collaboration & Influence</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Acts as primary technical liaison with MuleSoft, Data, Identity, Security, Analytics, and Infrastructure teams.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identifies cross‑team dependencies, risks, and integration impacts early.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Supports vendor and third‑party partners with technical guidance and quality oversight.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Represents Salesforce engineering in business, release, and architecture discussions.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Mentorship & Culture</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Mentors junior and mid‑level engineers to raise technical capability across the team.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provides constructive feedback on code, configurations, and technical design.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Establishes a culture of engineering excellence, learning, and accountability.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Creates psychological safety for engineers to ask questions and challenge designs.</span></li> </ul> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">SUPERVISORY RESPONSIBILITIES</span></h1> <p style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">This role does not have formal people management responsibilities.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provides technical leadership and mentorship through influence.</span></li> </ul> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">MINIMUM REQUIREMENTS</span></h1> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent experience.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">7+ years of professional software development experience.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">5+ years hands‑on Salesforce experience across multiple clouds.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proven experience designing and owning Salesforce architecture in a multi‑team or enterprise environment.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Demonstrated technical leadership experience, including mentoring engineers and influencing technical decisions.</span></li> </ul> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Required Technical Expertise</span></h1> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Salesforce Sales, Service, Marketing, and Integration (MuleSoft) Clouds.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Apex, Lightning Web Components, Lightning UI, and declarative automation.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Lightning Flows and performance optimization.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Salesforce governor limits and platform constraints.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">SOQL/SQL, HTML, CSS, and JavaScript.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Salesforce integrations with external services (REST/SOAP, event‑based patterns).</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">DevOps and CI/CD tools (e.g., Copado, AutoRabit, CodeScan).</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Salesforce CLI, SFDX, Git, Workbench.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Salesforce testing and automation frameworks.</span></li> </ul> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">COMPETENCIES</span></h1> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Problem Solving & Analysis:</strong> Evaluates complex problems and designs effective, scalable solutions.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Technical Communication:</strong> Clearly translates technical decisions into business outcomes.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Agile Engineering:</strong> Applies Agile best practices across delivery lifecycles.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Customer Focus:</strong> Delivers high‑quality designs aligned to business needs.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Business Acumen:</strong> Understands enterprise, regulatory, and operational context.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Bias for Action:</strong> Proactively identifies risks, opportunities, and improvements.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Platform Leadership & Behavioral Expectations</span></h1> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Architectural Judgment & Platform Stewardship</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Makes informed trade‑offs with a bias toward simplicity and reuse.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Understands downstream impacts of configuration and design decisions.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Comfortably makes decisions with incomplete information and revisits them as needed.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Communication & Influence</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Facilitates technical discussions across mixed audiences.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Documents decisions clearly (ADRs, design summaries).</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">De‑escalates technical disagreements using data and principles.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Cross‑Team Leadership</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Influences without authority and aligns teams early.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manages dependencies and enterprise standards effectively.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ownership & Accountability</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Owns platform outcomes, not just deliverables.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proactively identifies and addresses technical debt.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Elevates risks early with options and recommendations.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Engineering Culture & Enablement</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Raises the technical bar through mentorship and standards.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Encourages collaboration, learning, and psychological safety.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Delivery Pragmatism</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Balances ideal architecture with delivery timelines.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Drives incremental delivery and iterative improvement.</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Risk, Security & Compliance</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Demonstrates security‑first thinking within Salesforce.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Understands data access, sharing, integration contexts, and audit requirements.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partners effectively with Security and Governance teams.</span></li> </ul> <h1 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">BFS COMPETENCIES</span></h1> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <ul style="margin-top: 0in; margin-bottom: .0001pt;"> <li style="margin: 0in 1in 0.0001pt 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Business and Financial Acumen</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates depth of understanding for the P&L and financial analysis</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Teaches business and financial acumen to others.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Understands KPIs and how BFS makes money. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knows the different business segments and how they relate to one another.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Understands customer sales and engagement. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates functional and/or technical expertise. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Understands complex issues and demonstrates problem solving skills.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Understands how to maximize business results regardless of industry cycle.</span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Results Driven </span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Holds self and others accountable. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicates and sets clear goals with plans to deliver. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manages competing priorities effectively.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates appropriate urgency. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drives to exceed expectations in alignment with our BFS SPICE values.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Embraces and follows best practices.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates self-starter, can-do attitude. </span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strategic Thinking and Decision Making</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates willingness and courage to make tough decisions in a timely manner. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Balances short-and-long term priorities </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates proactive versus reactive thinking. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Asks questions to identify root cause and analyze situations more accurately. </span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Servant Leadership</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates humility by putting others first. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Builds trust-based relationships. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Leads by example with kindness and respect. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborates well across all areas of the business. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Advocates for others</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Actively listens to understand the meaning and intent of what the other person is communicating.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates authenticity and encourages others to do the same.</span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Emotional Intelligence</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates self-awareness – understands strengths and weaknesses. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates empathy – puts themselves in other’s shoes. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assumes positive intent. </span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develops and Leads Others</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drives alignment through clear communication of vision, goals, and expectations. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Invests time on a regular basis in performance feedback and developmental conversations. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Fosters a respectful and inclusive environment.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Empowers, motivates, and inspires others.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coaches and mentor others for their development.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Guides and persuades others to deliver positive outcomes.</span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Growth Mindset</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Thinks like an owner with an entrepreneurial spirit. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates and encourages intellectual curiosity.</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Continuous learner; seeks opportunities and knowledge for personal and professional growth. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Sees possibilities over problems – actively seeks solutions.</span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Innovation</span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Encourages out-of-the box thinking to create new ways of doing things. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Continuously seeks to improve and simplify pain points in the business. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Anticipates, embraces, and leads change. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develops and executes breakthrough strategies. </span></li> </ul> </li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Integrity </span> <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Does the right thing even under challenging circumstances?</span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicates with honesty. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Consistently treats others fairly and equitably. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates reliability and does what they say they will do. </span></li> <li style="margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conducts tough conversations and delivers difficult messages with kindness and respect.</span></li> </ul> </li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong><u>WORK ENVIRONMENT / PHYSICAL ACTIVITY</u></strong></span></p> <h1 style="margin: 0in; break-after: avoid; font-size: 16pt; font-family: 'Calibri Light', sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><em><span style="font-weight: normal;">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></em></span></h1> <p style="margin: 0in 0in 0in 19.5pt; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Subject to both typical office environment and outside locations with temperature and weather variations.</span></li> <li style="text-align: justify; margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to lift and carry up to 25 pounds.</span></li> <li style="text-align: justify; margin: 0in 0in 0in 2px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Occasional travel may be required.</span></li> </ul> <p style="text-align: justify;margin-top: 0in;margin-right: 0in;margin-bottom: 0in;margin-left: 2px;font-size: 12pt;font-family: arial, helvetica, sans-serif;"> </p> <p style="text-align: justify;margin-top: 0in;margin-right: 0in;margin-bottom: 0in;margin-left: 2px;font-size: 12pt;font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-JA1</span></p> <p style="text-align: justify;margin-top: 0in;margin-right: 0in;margin-bottom: 0in;margin-left: 2px;font-size: 12pt;font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-Remote</span></p> <p style="text-align: justify;margin-top: 0in;margin-right: 0in;margin-bottom: 0in;margin-left: 2px;font-size: 12pt;font-family: arial, helvetica, sans-serif;"> </p> <p style="text-align: justify; margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Courier New';"> </p> <p><span style="font-family: arial, helvetica, sans-serif;"><!--_dfFormat_=html--></span></p>