Lead Response Agent – Chat Support Specialist

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Job Description:

  • Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour).
  • Organize messages in inbox and tracker with proper status.
  • Nurture any leads generated to make sure they convert based on the optimal conversion event for the client.
  • Monitor comments and address customer questions (based on the client's chosen package).
  • Add and/or update existing FAQs and response templates to fit the client's needs.
  • Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.

Requirements:

  • Proactive and attentive
  • Great at communicating
  • Can multitask effectively
  • Sales Experience (Nice to have but not required)
  • Open to any educational background
  • Residing in Cebu

Benefits:

  • Fun remote working environment.
  • Compressed daily working hours
  • Internet Subsidy
  • Day Shift
  • Earn top pay
  • National Holidays off
  • Fixed weekends off
  • Sick leaves are paid by default
  • 13th-month pay
  • Statutory Benefits
  • HMO upon regularization
  • Occasional Incentives for embodying Augmen Digital’s principles
  • Rice Allowance (Upon regularization)
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