Learning Strategy Consultant

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Job Description:

  • Manage customer success for a portfolio of key accounts
  • Support consulting engagements in alignment with other Veeva application implementation projects leading workshops, performing data analysis, and authoring final project deliverables
  • Analyze customer curricula structure, training assignment strategy, and assignment data to determine optimization efforts in line with Veeva Training LMS functionality and capabilities
  • Maintain a continued level of subject matter expertise on Veeva Training Solutions functionality, capabilities, and content library in line with Veeva’s release cycle
  • Provide thought leadership and direction to field-facing teams including creating and maintaining relationships with executive leadership
  • Manage all training assets including version control, customer distribution, and ongoing updates
  • Coordinate resources across the customer lifecycle from sales to delivery and beyond delivering projects on time
  • Build relationships with customers to gather feedback and figure out what their pain points are and what existing training assets need to be improved
  • Support marketing activities such as recording videos, presenting webinars, editing website content, attending conferences, and more
  • Serve as an evangelist in the space by presenting at industry conferences, leading webinars, and authoring content for industry publications
  • Engage with communities of practice, and manage relationships with partners

Requirements:

  • Willingness to travel 20-30%, primarily in the US (when possible)
  • Demonstrated experience in a GxP-regulated environment (e.g., pharma, biotech, medical devices)
  • Hands-on experience with curriculum development, Learning Management System (LMS) administration, and training program strategy in a GxP environment
  • Excellent verbal and written communication, interpersonal, and presentation skills
  • Driven self-starter; able to work independently
  • Experience communicating with and managing expectations for stakeholders at multiple levels, from project teams to leadership
  • Proven experience managing or playing a key role in large-scale, cross-functional projects (e.g., new system implementation, facility startup, major process overhaul)
  • Bachelor’s Degree

Benefits:

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
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