Lesson Advisor

About the position

The Lessons Advisor supports and grows Guitar Center’s Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons
• Advertise and promote Guitar Center Lessons to prospective and existing customers
• Schedule students with appropriate instructors based on availability, skill level, and goals
• Research students and instructors to ensure accurate placement and follow-up
• Manage lesson-related cases, questions, and issue resolution
• Stay up to date on processes, systems, tools, and Guitar Center brand standards
• Accurately document customer interactions in internal systems
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction

Requirements

• Strong communication and customer service skills
• Ability to manage multiple systems and tasks simultaneously
• Comfortable with outbound calling and consultative conversations
• Passion for music, education, or the Guitar Center brand
• Bilingual Spanish-speaking skills preferred (eligible for pay differential)
• Opportunities to work hybrid, remote, or on-site, depending on role requirements and business needs
• For remote roles: ability to work in a quiet, distraction-free environment with reliable internet