Manager of Information Technology

About the Opportunity The organization is seeking an organized, proactive IT leader to guide an existing help desk and systems administration team, elevating operations from reactive support to a structured, service-driven internal function. Operating as a working manager, this individual will lead at the intersection of people leadership, roadmap ownership, operational rigor, and security-minded systems thinking.

A primary focus for this role is establishing a reliable, automated, and audit-ready cross-departmental employee onboarding and offboarding program. The leader will bring accountability, structure, and measurable improvements to daily IT operations while developing a high-performing technical team.

Key Responsibilities

• Lead, coach, and assess help desk and systems administration staff, establishing clear ownership and developing team members into player-coaches.
• Design, audit, and maintain a structured, automated, and audit-ready employee onboarding and offboarding framework with measurable KPIs for accuracy and efficiency.
• Own the IT project roadmap, intake workflows, and prioritization process for cross-functional initiatives such as migrations, system rollouts, and security enhancements.
• Evaluate help desk service level agreements (SLAs), ticket workflows, and team capacity to resolve operational bottlenecks and drive data-backed improvements.
• Oversee the company-wide application authentication stance, access management standards, and disaster recovery processes for critical systems.
• Partner closely with engineering, compliance, and departmental stakeholders on shared security initiatives and clear communication for complex technical changes.
• Direct vendor relationships, evaluations, contracts, and renewals based on operational data and risk assessments.
• Integrate automation into core workflows and critical systems to reduce manual intervention and enhance service reliability.

Qualifications

• Demonstrated track record of building operational systems, driving cross-functional alignment, and delivering measurable impact at scale.
• Proven experience managing or leading IT help desk, systems administration, or technical operations teams.
• Hands-on experience designing or managing structured employee onboarding and offboarding processes across departments.
• Experience managing IT project roadmaps, vendor relationships, and enterprise system migrations or rollouts.
• Working knowledge of enterprise identity and access management, authentication standards, and disaster recovery planning.

Compensation and Benefits

• Base salary: $120,000 – $160,000 per year, depending on experience.
• Incentive stock options (ISOs).
• Health, dental, and vision insurance.
• 401(k) retirement plan with organization match.
• Flexible paid time off and volunteer time off.
• Professional development program with dedicated learning time.
• Employee resource groups.

Location and Travel

• Employment type: Full time.
• Location: Remote within the United States.
• Travel: Requires up to 35 days of travel per year, including mandatory company-wide gatherings several times annually and required team travel.

Equal Opportunity and Compliance The organization is an Equal Employment Opportunity and Affirmative Action employer that values diversity and is committed to fair, transparent pay practices. Employment decisions are made without regard to protected characteristics, including criminal history. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

California Privacy Notice: In compliance with the California Privacy Rights Act (CPRA), applicant personal information and employment history collected during the application process is used solely for employment-related purposes. Personal information may be shared with authorized third-party service providers to facilitate the hiring process and is not sold.