Mass Market Solutions Engineer - Zoom Communications, Inc.

Roles & Responsibilities

Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success.

What makes this opportunity exceptional is our collaborative culture—you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.

As a Solutions Engineer you will be:

Designing next generation communication solutions for Zoom customers

Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers

Translating customer problems into technical solutions and business outcomes

Communicating strategic value of Zoom over competitive offers

Preparing responses to RFQ/RFPs

Assisting in the scoping of professional services engagements

Working cross-functionally within Zoom to deliver customer happiness

Driving Zoom product direction and innovation

Learning and growing with Zoom’s platform as it constantly and rapidly evolves

Requirements

5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)

Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences—from technical experts to business stakeholders—in both intimate settings and large-scale presentations

Understanding of solution sales and the sales cycle

Be flexible and able to function in a high growth environment

Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines

Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Desired Skills

Experience in customer facing technical role is preferred

Knowledge of traditional voice communications systems and applications

Working knowledge of packet captures - how to read and decipher

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