Merchant Optimization Specialist

<h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">About the Role</strong></h2><div><span style="background-color: transparent; color: rgb(0, 0, 0);">Credit Key works best when buyers see it early, clearly, and consistently - on product pages, in the cart, and at checkout. The Merchant Optimization Specialist owns that experience across our entire merchant portfolio.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">You'll continuously audit how every partner merchant displays and presents Credit Key to their customers, identify gaps and missed opportunities, and - most importantly - work directly with merchants to get improvements implemented. This is not a strategy-only role. You'll partner closely with our Marketing team and Account Managers, but you are the person responsible for turning findings into live changes on merchant sites.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">This role sits within Client Success and reports to the VP of Client Success.</span></div><div><br></div><h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">What You'll Do</strong></h2><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Audit & Identify</strong></div><ul><li class=""><span style="background-color: transparent;">Conduct ongoing, systematic audits of Credit Key's presentment across all partner merchant sites, with a focus on product detail pages, cart pages, and checkout flows</span></li><li class=""><span style="background-color: transparent;">Benchmark each merchant against Credit Key's presentment best practices: messaging placement, financing callouts, monthly payment displays, promotional banners, and checkout positioning</span></li><li class=""><span style="background-color: transparent;">Maintain a portfolio-wide scorecard tracking presentment quality, gaps, and optimization status by merchant</span></li><li class=""><span style="background-color: transparent;">Identify patterns across the portfolio - common gaps by platform (Shopify, BigCommerce, Magento, custom builds), vertical, or merchant size - and feed insights back to Marketing and Product</span></li></ul><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Action & Implement</strong></div><ul><li class=""><span style="background-color: transparent;">Own outreach to merchants on identified gaps, building the business case for changes using conversion and AOV data</span></li><li class=""><span style="background-color: transparent;">Work directly with merchant marketing, e-commerce, and dev teams to implement improvements - providing copy, assets, placement specs, and implementation guidance</span></li><li class=""><span style="background-color: transparent;">Manage optimization projects end-to-end: from initial recommendation through merchant buy-in, implementation, QA, and post-launch measurement</span></li><li class=""><span style="background-color: transparent;">Coordinate with Account Managers on merchant relationships and with Marketing on messaging, A/B testing, and creative assets</span></li></ul><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Measure & Improve</strong></div><ul><li class=""><span style="background-color: transparent;">Track the impact of presentment improvements on Credit Key adoption, conversion lift, and average order value</span></li><li class=""><span style="background-color: transparent;">Build and refine the presentment playbook: documented best practices by platform and merchant type</span></li><li class=""><span style="background-color: transparent;">Report regularly on portfolio presentment health and optimization pipeline</span></li></ul><h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">What You'll Bring</strong></h2><ul><li class=""><span style="background-color: transparent;">3+ years in e-commerce, merchant success, account management, partner marketing, or conversion rate optimization - ideally in payments, fintech, or BNPL</span></li><li class=""><span style="background-color: transparent;">Strong working knowledge of e-commerce platforms (Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce) and how on-site merchandising and checkout flows work</span></li><li class=""><span style="background-color: transparent;">Demonstrated ability to drive action with external partners - you're comfortable being persistent, building a business case, and following through until changes are live</span></li><li class=""><span style="background-color: transparent;">Analytical fluency: you can use conversion and adoption data to prioritize work and prove impact</span></li><li class=""><span style="background-color: transparent;">Excellent written and verbal communication; you'll be talking to merchant stakeholders ranging from marketing coordinators to developers to owners</span></li><li class=""><span style="background-color: transparent;">Detail-oriented and process-driven - you'll be managing many concurrent merchant workstreams</span></li><li class=""><span style="background-color: transparent;">Bonus: familiarity with B2B commerce, trade credit/net terms, basic HTML/CSS, or A/B testing tools</span></li></ul><h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">What Success Looks Like</strong></h2><ul><li class=""><span style="background-color: transparent;">Every active merchant has been audited and scored within your first 90 days</span></li><li class=""><span style="background-color: transparent;">A growing share of the portfolio meets Credit Key presentment best-practice standards quarter over quarter</span></li><li class=""><span style="background-color: transparent;">Measurable lift in Credit Key adoption and share of checkout at merchants where optimizations went live</span></li></ul><div><br></div><div><strong>Why Credit Key</strong></div><ul><li class="">Competitive compensation + equity</li><li class="">Great healthcare benefits</li><li class="">PTO</li><li class="">401k Match</li><li class="">Supportive, low ego, highly collaborative team environment</li><li class="">Work from home stipend</li></ul><div><br></div><div><br></div>