Relations Specialist I

ProService Hawaii is a leading PEO that combines payroll, HR, and benefits expertise with technology to empower employers in Hawaii. They are seeking a Relations Specialist I to serve as the first point of contact for employee inquiries related to payroll, benefits, and HR policies, ensuring accurate and responsive service in a high-volume environment. Responsibilities Serve as the first point of contact for worksite employee inquiries across phone, email, and case channels — triaging, researching, and resolving questions related to payroll, benefits, PTO, timekeeping, and HR policies Process high-volume level-1 transactions (address changes, direct deposit updates, PTO balances, benefits inquiries) with precision and a focus on first-contact resolution Maintain detailed, timely case documentation in Salesforce so teammates and clients always know where things stand — no incomplete cases, no loose ends Escalate complex or sensitive issues with full context and retain ownership through resolution — the employee should never have to start over Guide worksite employees toward self-service tools during routine interactions, turning service moments into brief teaching opportunities Monitor patterns, flag service risks, and contribute improvement ideas that reduce friction for employees and the team Skills Prior experience in a call center, shared services, or high-volume customer service/support environment is expected You stay accurate under pressure, even when the volume is high You've managed a steady stream of employee or customer inquiries and kept your error rate low even when the queue never seemed to clear You communicate clearly and warmly, in writing and on the phone You can take a complex benefits or payroll question and explain it in plain language — calmly and without jargon — to someone who's stressed about their paycheck You follow through on every commitment, no matter how small You've caught yourself re-checking your own work on a transaction because the detail mattered — not because someone told you to You're comfortable juggling multiple systems simultaneously You've worked across platforms like Salesforce, payroll tools, or T&A systems without losing track of where things stand You treat documentation as a service, not a formality Teammates have been able to pick up your cases without having to ask you what happened — because your notes were already there Benefits Internal roles post first, and we reimburse certifications, conferences, and memberships. Fully paid healthcare 401(k) matching Paid parental leave Student loan assistance Employee assistance programs Paid time off Company Overview ProService Hawaii provides bundled HR solutions that make it easier for employers to succeed. It was founded in 1997, and is headquartered in Honolulu, Hawaii, USA, with a workforce of 201-500 employees. Its website is https//www.proservice.com. Apply To This Job