[Remote] Call Centre Scheduling Representative

Note The job is a remote job and is open to candidates in USA. Amplifon is a global leader in the hearing care retail market, dedicated to improving lives through customer experience. They are seeking a Call Centre Scheduling Representative to manage inbound and outbound calls, schedule appointments, and assist clients with inquiries, playing a key role in delivering exceptional customer experiences. Responsibilities Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance Manage inbound and outbound calls, emails, and other marketing-driven contacts Follow pre-defined scripts in English while addressing consumer inquiries Support marketing initiatives such as open houses, seminars, and campaigns Maintain accurate client records and foster strong relationships with internal and external stakeholders Provide additional support as needed, including reception, administrative tasks, and basic invoicing Skills High school diploma or post-secondary studies Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments Experience in sales, marketing, or healthcare is an asset Intermediate proficiency in Microsoft Office Suite Excellent verbal and written communication skills in English Strong interpersonal skills for effective collaboration with clients and colleagues Problem-solving and organizational abilities Proactive approach and ability to maintain professionalism Fluency in a second language is considered an asset Benefits Eligible for monthly incentive plan Access to Ampli-Academy, team training, and additional specialized training. Company Overview Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound. It was founded in 1950, and is headquartered in Milan, Lombardia, ITA, with a workforce of 10001+ employees. Its website is http//corporate.amplifon.com. Apply To This Job