[Remote] Compliance Specialist- Orlando
Auto ImportNote: The job is a remote job and is open to candidates in USA. Hilton Grand Vacations is seeking a Compliance Specialist to support compliance activities within its Finance/Insurance operations. The role monitors collection and loan servicing activities, coordinates audits, analyzes compliance data, updates policies and procedures, and supports licensing, training, and regulatory research.
Responsibilities
- Monitor the complaint handling processes, and if needed, assist team members with complaint handling process
- Monitor team member collection and customer service calls and report violations to leadership
- Coordinate internal and external audits, including supplying supporting documentation and responding to audit inquiries
- Report non-conformities discovered during internal monitoring and/or external audits to leadership
- Collect and analyze system data for key performance indicators and trend analysis reports
- Research applicable regulations and determine how they impact current/future processes, presenting findings to leadership
- Draft and revise department policies, procedures, and consumer communications applied by HOA A/R, Loan Servicing, and Collections departments
- Help monitor updates to department forms, consumer-facing communications, policies, procedures, and training material
- Assist with training and testing of employee knowledge of regulations, policies, and procedures
- Assist with collection and loan servicing licensing processes, including submission of initial applications and completion of renewals
- Perform other duties as assigned by leadership
- Team members may be asked to go to the office occasionally (approximately 1-2 times a month)
Skills
- Proven organizational skills and excellent communication skills
- Proficiency in Microsoft Word and Excel
- Knowledge of FDCPA, UDAAP, FCRA
- Associate's Degree/College Diploma/Cepeg or Bachelor's Degree
- 1-3 years of related experience
- This role will require you to be within the Orlando area
- Experience in timeshare industry preferred
Benefits
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
Company Overview