[Remote] Customer Experience Associate - Remote

Note The job is a remote job and is open to candidates in USA. TrueCar, Inc. is a leading digital automotive platform that helps car buyers save time and money through a network of Certified Dealers. They are seeking a Customer Experience Associate to manage inbound consumer requests and ensure high-quality interactions, contributing to an exceptional experience for both dealers and customers. Responsibilities Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality Deliver high-quality individual customer interactions and resolve cases efficiently Provide real-time feedback on front-line communications to identify changes in trends and patterns Skills Proven Customer Service experience Experience with Customer Relationship Management (CRM) platforms, such as Salesforce Experience working in a fast-paced, highly accountable organization Exemplary written and verbal communication skills Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability Benefits Flexibility to split their work time between home and the office Comfortable shared workspaces in our Santa Monica headquarters office and other regional locations Professional home office setup along with monthly reimbursements for your essentials, like phone and internet 100% employer-paid health, vision, and dental premiums A 401(k) plan with company contributions A wellness reimbursement account Learning & development reimbursement opportunities Flexible PTO for exempt TrueCar Crew Members A generous PTO accrual policy for non-exempt TrueCar Crew Members 14 company-paid holidays and 2 floating holidays Company Overview At TrueCar, we’re all drivers. It was founded in 2005, and is headquartered in Santa Monica, California, USA, with a workforce of 201-500 employees. Its website is http//truecar.com. Apply To This Job