[Remote] Customer Service Representative (Remote)

Note The job is a remote job and is open to candidates in USA. ABC Legal Services is a national leader in service of process, focused on advancing technology and business processes. They are seeking a Customer Support Specialist to address and resolve customer questions and issues, ensuring the best customer experience possible while managing high-volume interactions and collaborating with other teams. Responsibilities Respond to customer support tickets, including answering questions and resolving issues related to existing orders Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field Document issues in Confluence Visit court dockets for information on case filing and occasionally pull filed papers Perform other job-related duties as assigned Skills High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred Document manipulation experience Ability to read, write, and speak English Ability to transcribe information, review an order, investigate issues and implement solutions Ability to perform repetitive tasks with accuracy Ability to maintain a high level of work product in often stressful situations Ability to anticipate issues and circumvent them Ability to implement new processes and changes and improve performance Typing speed of at least 55 wpm Benefits Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Company Overview ABC Legal Services is a legal services company that provides managing compliance risk services. It was founded in 1974, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is http//abclegal.com. Apply To This Job