[Remote] GEC Digital Educator | 6-Month Contract (Remote North America)
Auto ImportNote: The job is a remote job and is open to candidates in USA. lululemon is seeking a GEC Digital Educator to enhance the guest experience through various digital channels. This role involves engaging with guests, providing product education, and ensuring a seamless transaction process while fostering a supportive team environment.
Responsibilities
- Interact with guests via digital channels to ensure a great guest experience in a manner that values guests’ time and adheres to company expectations
- Assess guests’ needs to provide a personalized, frictionless purchase experience
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and educating on relevant company programs (e.g., omnichannel programs, free shipping, community events and more) according to company standards
- Move dynamically to any of our channels, at the direction of our Intraday Team, to attend to guests needs and follow performance expectations
- Maintain a high level of knowledge on lululemon policies, procedures, product education, community events and guest experience mandates to support guest interactions
- Contribute to a respectful and inclusive virtual team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Establish supportive and productive relationships with all team members
- Collaborate with team members to ensure optimal guest experience while adhering to Guest Support policies and procedures
- Willing to take on ad-hoc projects or assignments to support the business operations
- Willing to support future innovation of program through testing of proposed business cases and pilots
- Responsible for completing company and Guest Support-wide communications and trainings to stay up to date on organization, employee, and guest updates
- Ensures payment compliance and privacy practices are always followed to protect guest, personal and company information
- Multi-tasks and efficiently navigates through several programs and applications to provide solutions and accurate tracking of guest interactions aligned with lululemon quality standards
- Responsible for generating sales to support overall program sales goals
Skills
- Must be 18 years of age or older
- Must be legally authorized to work in the United States or Canada
- Must have the ability to travel to assigned store with own transportation methods if needed for training and other development
- Minimum of 1 year customer service experience
- Education: High school diploma, GED, or equivalent preferred
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Company Overview