Remote Help Desk Operator – Work From Home

About the Role

We are hiring a Remote Help Desk Operator to provide first-line IT and customer support to end users via phone, email, and chat. You will troubleshoot basic technical issues, reset passwords, and route complex problems to the appropriate support team — all from your home office. Prior IT support experience is preferred but entry-level candidates with tech aptitude are welcome.

What You Will Do

• Handle inbound help desk contacts and resolve L1 technical issues via remote support tools
• Perform password resets, account unlocks, and basic access management tasks
• Troubleshoot email, VPN, printer, and software application issues for end users
• Log all tickets in the ITSM system and escalate unresolved issues to L2 support

Requirements

• High school diploma; CompTIA A+ or IT helpdesk certification preferred
• 1+ year of IT support or customer service experience preferred
• Good knowledge of Windows OS, Microsoft 365, and basic networking
• Home PC, USB headset, and reliable broadband internet connection

Pay & Benefits

• Pay: $16.00–$21.00 per hour
• Full-time remote — set Monday–Friday schedule
• Health insurance and 401(k)
• Growth path into L2 support and IT analyst roles