[Remote] Part-Time Loan Sales Specialist, Evenings & Weekends (Remote)
Auto ImportNote: The job is a remote job and is open to candidates in USA. Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. The Loan Sales Specialist role involves engaging with customers through text-based communication, helping them understand their loan options and navigate the application process during evening and weekend hours.
Responsibilities
- Work independently in a fast-paced remote environment while staying aligned with management guidance, team expectations, and customer communication standards
- Communicate with customers primarily through text-based channels, using clear, professional, accurate, and customer-friendly written communication
- Respond to customer questions, concerns, and objections through thoughtful written messages that build confidence and keep the application process moving forward
- Engage with customers who have started the application process, providing timely support, education, and next-step guidance related to their loan options
- Apply a strong understanding of loan sales, customer needs, and product value to tailor messaging and help customers evaluate available lending options
- Build strong rapport and trust with customers by using friendly, polished, and persuasive writing that reflects Reprise Financial’s customer-first approach
- Guide customers through the loan application process, including verifying information, assisting with document uploads, answering questions, and addressing objections
- Maintain accurate, detailed notes and documentation in internal systems to support a smooth customer experience and clear application history
- Manage multiple customer conversations and application tasks efficiently while meeting service, quality, and response-time expectations
- Complete sales and product training to strengthen knowledge of loan products, customer messaging, objection handling, and internal systems
- Follow Reprise Financial policies and procedures, as well as applicable state and federal lending laws and compliance guidelines
- Meet or exceed monthly performance metrics while actively seeking feedback and using coaching to improve communication quality, sales effectiveness, and customer outcomes
Skills
- Knowledge of consumer lending products, credit reporting, and underwriting support functions
- 1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls
- Customer satisfaction orientation and sales competencies
- Coachable and adaptable, with a willingness to learn and grow in a dynamic environment
- Knowledge of sales/customer service techniques and principles
- Excellent communication, customer service and sales skills/tactics
- Ability to work in a goal-oriented environment
- Proficient computer skills
- Self-motivated, performance oriented
- Ability to adapt to changing sales scenarios and customer needs
- Ability to work independently in a fast-paced environment
- Understanding credit bureau reporting
Company Overview