[Remote] Principal Business Analyst, Operations

Note The job is a remote job and is open to candidates in USA. Mission Lane is a purpose-driven fintech company focused on providing better credit options for individuals with less-than-perfect credit scores. They are seeking a Principal Business Analyst to shape and advance their customer management strategy through rigorous analytics and collaboration across various departments. Responsibilities Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives Skills 3+ years analytics experience in the Financial Services industry Hands-on experience with A/B or Champion/Challenger testing Proficiency in SQL for data exploration and analysis along with a strong desire to utilize AI coding assistants to accelerate analysis Strong quantitative, analytical, problem-solving, and conceptual thinking skills A genuine passion for diving into data and uncovering insights A problem-solver mindset with the ability to communicate complex ideas clearly and effectively Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment A strong sense of ownership and hustle—you work hard, move quickly, and make things happen Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders Comfort operating in a dynamic, fast-paced environment Python familiarity preferred Benefits Participation in our annual incentive program Equity are available with this role Unlimited paid time off 401(k) match A monthly wellness stipend Health/ dental/ vision insurance options Disability coverage Paid parental leave Flexible spending account (for childcare and healthcare) Life insurance A remote-friendly work environment Company Overview Mission Lane is a consumer finance company dedicated to helping everyone have access to fair and clear credit. It is a sub-organization of LendUp. It was founded in 2018, and is headquartered in Richmond, Virginia, USA, with a workforce of 501-1000 employees. Its website is https//www.missionlane.com/.