[Remote] Temporary Guest Services Animatronic Support Associate

Note The job is a remote job and is open to candidates in USA. Spencer's is a company focused on providing fun and building a positive workplace culture. They are seeking a Temporary Guest Services Technical Support Associate to provide support to guests and store associates in a high-volume call center environment, ensuring a positive service experience through effective communication and problem-solving. Responsibilities Receive, log, and document support requests using established case management workflows Communicate clearly with guests, store associates, field team members, and internal partners to identify issues and determine appropriate resolution paths Follow flow charts, diagrams, and documented procedures to guide troubleshooting and determine next steps Identify and isolate issues to determine resolution options, including troubleshooting, escalation, or part replacement Assist store associates and field team members with ISE setup and animatronic troubleshooting using established guidelines Process and ship required parts to guests as needed Coordinate with partnering departments to ensure enhancements and defect corrections meet guest and store requirements Document trends, recurring issues, and resolutions for reporting and continuous improvement Perform other duties as assigned Skills High school diploma or GED required; one to three months of related experience and/or training, or an equivalent combination of education and experience Proficient in Microsoft Office applications, including Word, Excel, and Outlook Excellent written and verbal communication skills Strong organizational and time management skills Ability to collaborate with and support other associates and teams Company Overview We are a lifestyle retail company with two unique brands located throughout the U.S., Canada, and online. It was founded in 1947, and is headquartered in Egg Harbor Township, New Jersey, USA, with a workforce of 10001+ employees. Its website is http//www.spencersonline.com/. Apply To This Job