Remote Video Game Chat Support

<p>Limitless Technology is looking for a passionate and empathetic <strong>Chat Customer Support Specialist</strong> to strengthen our global network of remote freelance expert professionals.</p> <p>In this role, you represent one of the most well-known video game brands in the world. You’ll work alongside hundreds of other players, using your expertise to help teammates enjoy smooth, hassle-free experiences—thanks to fast, clear, friendly chat support. You’ll answer questions, resolve issues, and ensure every customer interaction is simple and pleasant.</p> <p>– Fully remote freelance position, paid hourly<br /> – Currently available shifts: Monday to Friday, 9:00 to 18:30 (UTC)<br /> – Hourly pay from $5 to $20 depending on location, with additional bonus payments based on quality and volume<br /> – You choose your shifts<br /> – To stay on the team, you must meet an average of at least 20 hours per week and complete 100+ chat conversations<br /> – Over time, we will expand support to all global markets and offer 24/7 shift options to maximize your flexibility </p> <p>This position is ideal if you enjoy helping users and value flexibility—both in when you work and how you work.</p> <p><strong>Your responsibilities</strong><br /> – Chat with customers to answer questions, fix problems, and guide them to solutions<br /> – Provide accurate, high-quality support that meets service standards and reflects the brand’s tone and values<br /> – Escalate complex cases to specialized teams when needed<br /> – Maintain clear, consistent records of every interaction<br /> – Stay up to date on product updates, service information, and policies to provide well-informed support<br /> – Share feedback on recurring issues to improve the overall customer experience </p> <p><strong>What you bring</strong><br /> – Proven customer service experience, ideally via chat or digital support<br /> – Excellent written English skills, with confident spelling and grammar<br /> – Ability to use multiple tools and systems at the same time<br /> – Strong attention to detail, empathy, and problem-solving skills<br /> – Reliable internet connection and a personal computer<br /> – Flexibility to work across available shifts—including evenings or weekends if needed<br /> – Additional customer requirements, such as a valid PSN ID active for at least 1 year, 8+ hours of playtime per month, and no community bans within the last 12 months<br /> – At least one 64-bit device with Windows 11 (Mac and Chromebook support will be added soon) </p> <p><strong>Why Limitless</strong><br /> At Limitless Technology, we connect world-class brands with talented freelance experts who deliver exceptional customer experiences. You’ll join an innovative platform that enables people to work independently—while supporting some of the most exciting companies in the world.</p> <p>Join us and help redefine customer service—flexible, empowering, and deeply human.</p>