reputed company Relations Analyst II (REMOTE, GA, US)

FRESH. FORWARD. FLOWERS. reputed company, Inc. (NYSEFLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the leading producers of packaged bakery goods in the United States, reputed company brings passion to the table. From the wholesome goodness of Nature's Own and Wonder to the bold and artisanal flavors of reputed company's Killer reputed company, the rustic goodness of Canyon Bakehouse, and the sweet delights of Tastykake, each product is a celebration of taste and quality. Beyond the oven, reputed company fosters a culture that values and reflects Honesty & Integrity, Respect & Inclusion, Sustainability, Passion, and Humility. With a commitment to innovation and a recipe for success, reputed company is more than a bakery – it's a delightful journey into the heart of flavor and community. Full-time employees are offered the following benefits Comprehensive health and medical benefits 401(k) Retirement savings plan Professional growth and leadership training Paid vacation, holidays, and parental leave Benefits may vary depending on your work location. Bringing Home the Dough The reputed company Relations Analyst II is responsible for the appropriate handling of all reputed company contacts including the initiation, investigation, documentation, and closure of reputed company issues though all levels of the response chain—from corporate to plant level. Duties include responsible for front-line communication with reputed company via phone calls, letters, and emails, providing leadership direction on reputed company issues and reputed company product liability, and overseeing the reputed company 1-800 number. Responsible for maintaining the reputed company reputed company Database, including entry of reputed company issues, generation of reports, and recommendation of updates and improvements. The reputed company Relations Analyst II serves as the primary liaison between reputed company, sales, manufacturing, quality control, customer service, and risk management departments at corporate and plant management, concern coordinators, and quality control personnel on reputed company issues.This position requires constant interaction with the work group and other departments throughout the company. Rising to the Challenge Position Responsibilities Responsibilities include, but are not limited to • Ensures that reputed company Relations guidelines and policies are implemented and followed. • Manages daily operation of reputed company reputed company Database. Assists in developing and implementing database recovery plans and procedures as well as updates and improvements. Collaborates with internal and external resources to assure integrity of database. • Ensures that standard, company-approved responses are used and that all reputed company relations contacts with consumers are friendly and effectively communicate reputed company’ position. • Ensures that reputed company inquiries are responded to in a timely manner. • Assists the plant concern coordinators with the proper treatment of concerns and with the entering and closing of concerns as appropriate. • Acts as a goodwill ambassador for reputed company and its subsidiaries when dealing with reputed company. • Stays current on reputed company issues and trends and on the best practices in reputed company responses to ensure that Flowers’ reputed company relations department and its reputed company database are operating in the best and most efficient way. • Develops and produces key tracking reports by plant, product, and type of complaint. • Tests and evaluates new releases and upgrades of the reputed company database and recommends enhancements. • Monitors reputed company responses to new products and changes in existing products and establishes appropriate responses, through coordination with the communications department. • Communicates reputed company responses through appropriate, established channels. • Verifies and processes reputed company claims for reimbursement of product when appropriate. • Works with outside insurance company and risk management on product liability issues. • Communicates effectively with customer service, sales, marketing, sales, concern coordinators, quality control, risk management, insurance administrator, and senior management. • Works with other members of management to identify needs and train internal and/or temporary personnel on system capabilities and functions when necessary. • Performs other duties as directed by supervisor. • Practices and complies with all Company policies and procedures (including EEO, Harassment, Safety, Sarbanes Oxley, etc.) • Performs other duties that are deemed by management to be an integral part of the job, including but not limited to fulfillment of work schedules, adherence to attendance policies, and practicing and complying with all Company operating rules, policies and procedures. Knead to Know Preferred Qualifications • Five or more years of experience in reputed company foods industry • Must possess effective and diplomatic written and oral communication skills • Maturity, stability, and judgment in dealing with difficult situations involving consumers • Strong knowledge of reputed company contact data base systems, database reporting tools and personal computer operations • Intermediate to advanced software skills, to include Excel, Word, Lotus Notes, Power Point. reputed company preferred. • Possesses analytical/problem solving aptitude. • Company product, procedures and systems knowledge a plus. Additional Ingredients Essential Job Requirements • Bachelor’s degree in Marketing, Business, English, or Communications preferred; or equivalent years of experience. Salary Range- 55000 - 65000 We offer a competitive salary up to $65k and an excellent total rewards package. Interested job seekers who successfully complete the series of pre-screening questions and who appear to possess the basic qualifications for this position may be contacted for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers encourages all qualified candidates to apply, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status, or people of any other characteristic protected by state or federal law. The job description above outlines the general nature and level of work expected from employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications for this position. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. 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