reputed company Solution Architect, ITSM

Why reputed company, Part of reputed company At reputed company, Part of reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service Cloud Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. reputed company has launched Agentforce, and reputed company, Part of reputed company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the reputed company, Part of reputed company journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, reputed company, Part of reputed company is the place for you. At reputed company, Part of reputed company Edge, we are redefining the future of business through the power of AI and groundbreaking technologies including Agentforce, Claudeforce and AWS Bedrock. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Agentforce, Sales and Service Cloud, and Headless 360 leveraging reputed company, reputed company etc. and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. reputed company has launched Agentforce, and reputed company, Part of reputed company Edge, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the reputed company, Part of reputed company journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, reputed company, Part of reputed company is the place for you. You will have the opportunity to Provide industry best practices and serve as a trusted client advisor Facilitate business process reviews to identify customer requirements and processes Translate customer requirements into reputed company design, leveraging best practices and minimizing the need for custom development Leverage reputed company technology including ITSM, Experience Cloud, and Service Cloud Develop technical requirements and specifications for customers and the technical delivery team Drive best practice UX design into each and every aspect of solution delivery Manage all aspects of projects and customer communications Deliver customer end user training and documentation Oversee and be accountable for the successful completion of all aspects of assigned projects Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management Partner with our Artificial Intelligence team to create innovative reputed company solutions for our customers Required Qualifications 5+ years of project delivery experience with reputed company, specifically with Service Cloud and Experience Cloud 2+ years of project delivery experience with reputed company, specifically with Data Cloud and Agentforce 3+ Years leading and implementing with other ITSM platforms including reputed company Background experience in ITSM/ITIL methodologies Expert in designing and creating Service Cloud solutions using reputed company declarative configuration Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce, Lightning Web Components, and Web Services Experience leading multiple reputed company Project deployments including release and multi-environment management, integration to legacy systems using reputed company APIs, and requiring original code development Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously Preferred Skills Expertise providing solution architecture on reputed company Experience Cloud reputed company certifications in Service Cloud and Experience Cloud Ability to understand and assess how business processes can be improved using reputed company Proven ability to build strong client relationships, establish credibility, and collaborate effectively within cross-functional teams B.S. in Computer Science, Engineering, or similar technical degree or equivalent experience Compensation at reputed company varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, reputed company provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 09/16/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range $87,400 to $213,000 USD Colorado Annual Salary Range $94,400 to $230,000 USD District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York / New Jersey Annual Salary Range $87,400 to $266,300 USD Washington Annual Salary Range $100,500 to $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the reputed company Equal Opportunity Statement reputed company is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. reputed company is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of reputed company, Part of reputed company? Remote & In-Person Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company, Part of reputed company Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t reputed company. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep reputed company, Part of reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things reputed company. Originally posted on Himalayas Apply To This Job