Senior AWS Engineer, Amazon Connect

September 20, 2026 Auto Import

Job Description:

Design and deploy Amazon Connect environments for voice and chat service delivery
Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration
Implement Amazon Connect Chat and web chat widget integration
Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch, SNS, DynamoDB, S3, IAM, and KMS
Support Salesforce Contact Center with Amazon Connect, Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows
Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning recommendations
Apply least-privilege IAM, encryption, monitoring, and security controls aligned to FedRAMP requirements
Partner with AI engineers, cybersecurity personnel, and program leadership on migration from legacy contact-center tooling to an AWS-native stack
Ensure voice and chat channels are deployed and stable, integrations operate seamlessly, and security and operational readiness requirements are met

Requirements:

Bachelor’s degree and 8+ years of relevant experience OR Master’s degree with 6+ years of relevant experience
Additional relevant experience may be accepted in lieu of a degree
8+ years of related cloud/contact-center engineering experience
At least 5 years of hands-on Amazon Connect experience
Experience integrating Amazon Connect with Amazon Lex and Salesforce
Strong AWS architecture, networking, and AWS Lambda experience
Experience supporting enterprise migration efforts and production operations in regulated environments
Ability to obtain and maintain a Public Trust security clearance
US Citizen
AWS certifications such as Solutions Architect Professional or Advanced Networking preferred
Experience with FedRAMP Moderate environments and government programs preferred
Experience with CI/CD, infrastructure as code, and operational observability preferred

Benefits: