Senior IT Executive

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ServiceDesk (PC Support)

  • Support and monitor operations of Remote Data Management System for buildings.
  • Support, manning and monitoring service desk via ticketing system to ensure meeting KPI/SLA and high user satisfaction with strong PC support skill.
  • Provide daily IT operation support in computer & network support, asset tagging, asset & license inventory control, asset disposal and mobile devices deployment.
  • Support new office network infra planning and setup.
  • User coaching, guidance & training.
  • Coordinate outsourcing services for offsite office IT operation support.
  • Ensure compliance to regulatory requirements and technology policies and procedures.
  • Implement IT projects according SOP.
  • Explore latest feature for IT and related OS like Windows, Mac, iOS (iPad) and Android.

  1. Anti-virus deployment and monitoring for endpoint.

Server &

  • Network Administration
  • Administer and maintain organization network infrastructure, including information security & privacy, disaster recovery, network integration, virtualization, mobile infra, web &
    • CMS hosting, IT Security, Risk, Data Backup &
    • Recovery, server administration, data center and patch update at HQ & branch offices.
    • Ensure appropriate security measures are in place and risk management including executing IT BCP/DRP and manage local DR and remote DR for ensuring continuity in business operation.
    • Ensure quality of network infrastructure services and system uptime to reach business support goals with network and server performance reports.
    • Monitor server & network performance, security violations and WAN/LAN/WLAN stability. Implement and enforce security and audit requirements.
    • Execute and implement IT Infrastructure project for enhancing stability and performance of IT system. Enhance or recommend IT solution as to support business users growth.
    • Manage data backup implementation and capacity planning for the company IT system.
    • Provide second level technical troubleshooting and support IT infra system.
    • Keep abreast with the latest IT Infrastructure and technology to ensure skill sets is relevant for the business.
    • Ensure compliance of regulatory requirement, company policies and procedures while adhering to standard operating policies & procedure for IT infrastructure.
    • Maintain complete documentation in both project implementation and network administration.
    • Participate in product evaluation, coordinate the arrangement of the POC (proof of concept).

  1. Involve in maintaining intranet website using SharePoint.

QUALIFICATIONS &

  • EXPERIENCE

  • Must possess at least Diploma or Bachelor’s Degree in Information Technology related field.

  • Professional Certification such as MCP, MCSE, CCNA, ITIL and VCP-DCV is an added advantage.

  • Experience in designing, implementing and supporting the following core IT technologies is an added advantage: Windows Server, Virtualization, Active Directory, Exchange, DNS, DHCP, Firewalls, Veeam Backup, VLANs and VPN.

  • Hands on experience with Microsoft Office 365 applications.

  • Strong pc support, problem solving and analytical skill and ability to work in a team.

  • Fresh graduates are encouraged to apply.

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