Senior Marketing Manager (Malls)

Marketing & Promotions

• Manage the leasing of promotional spaces, kiosks, and advertising panels.
• Work with tenants and exhibitors to ensure proper documentation and compliance.
• Oversee the quality of promotional displays and merchandise.

Advertising & Public Relations

• Lead marketing efforts through various channels, including advertisements and social media.
• Serve as the point of contact for media, press, agencies, and government bodies.
• Write and review copy for promotional materials, such as press releases, flyers, and brochures.

Event Management

• Plan and execute marketing and promotional events to drive foot traffic.
• Work with management on budgeting and seek sponsorships or tenant involvement.
• Evaluate events post-execution and suggest improvements.

Digital Content & Social Media

• Create and update content for the mall’s website and social media accounts (Facebook, Instagram, etc.).
• Ensure content is well-organized, accessible, and updated regularly.

Customer Service

• Develop and enforce customer service standards to enhance the mall’s public image.
• Address customer feedback, complaints, and concerns in a timely manner.
• Oversee the Customer Service Counter and staff performance.