Service Associate
Auto ImportService Associate Responsibilities
Make sure to apply with all the requested information, as laid out in the job overview below.
Service Associates are responsible for daily service operations and have five different levels of experience and knowledge. Each level requires specific knowledge of tuning services, machines, maintenance, etc., including some responsibilities outside of the primary job function or department. Below are the responsibilities for each Service Associate level. Other than Level I, expectations for all listed items in the next level must be met prior to be promoted into that level.
All Service Associate levels are required to have open availability for Christmas break, MLK weekend, Presidents’ Day weekend and Spring Break, unless previously authorized by the Store Manager and Service Work Supervisor.
Level I ($17)
A Level I Service Associate is for employees without documented tuning experience or cannot meet the requirements under Level I+. To move from Level I to Level I+, all knowledge and expectations in Level I+ must be met.
Level I+ ($17-19)
Understanding of basic tuning techniques
Buff wax
Hot wax
Machine edge
P-tex work (black and clear)
Belt and stone grinding
Know all service offered and prices
Ability to identify brand, model and size on hardgoods
Know how to navigate tuning site software
Filling out service tickets
Customer and employee communication
Closing out tickets
Signing liability waivers
Know which company personnel are experts in all major tuning services
Binding mounting/binding testing
Epoxy work and base patches
Edge replacement
Hardgoods knowledge
Ski and/or snowboard anatomy
Ski and/or snowboard binding anatomy
Ability to navigate Point of Sale system
New sales
Adding customer and customer type
Returns/refunds
Gift card sales/redemption
Interdepartmental knowledge and experience requirements
Ability to schedule bootfitting appointments
Rental knowledge
Rental ski technician certification from all vendors
Packages and pricing
Basic navigation of rental system
Setup rental skis and snowboards
Level II ($18-22)
Full knowledge and demonstrated ability to perform intermediate tuning techniques
Epoxy work
Snowboard binding repairs
Complete understanding of ski binding types and their compatibility with all ski boot sole types
Can install and test pre-mounted ski bindings
Full ski technician certification for all major binding brands
Level III ($21-24)
Advanced tuning techniques
Edge replacement
Base material patching
Dressing stone
Stone patterns and why it’s important
Ability to perform all machine maintenance
Ability to mount, test and troubleshoot all ski bindings (alpine, alpine touring, telemark, cross country)
Expert ($24-35)
Recognized internally and externally as an expert in tuning techniques and ski binding mounting
Relationship established with local ski team and, preferably, ski instructors
Assisted company in training service work associates in at least 1 store outside of the individual’s primary work location for at least 2 training cycles (seasons)
Supervisor Assignments The Service Work Supervisor will assign tuning stations and ticket assignments daily (tuning stations will be different every day and assigned based off tuning shop needs.)
It is the Service Associates responsibility to ensure their assignments are completed by the end of their shift. xhuatnn
Tuning station must be cleaned, and tools must be put away neatly for the next Service Associate.
Report low supply item quantities to the Service Work Supervisor
Job Types: Full-time, Part-time, Seasonal, Temporary
Pay: From $17.00 per hour