ServiceNow Data & application support

<span class="colour" style="color:rgb(23, 27, 39)"><span class="font" style="font-family:PuviRegular, sans-serif"><span class="size" style="font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><h4><span class="highlight" style="background-color:transparent"><span class="colour" style="color:windowtext; margin:16px 0px; padding:0px; white-space:pre-wrap; font-weight:normal; font-style:normal; vertical-align:baseline; text-align:left; text-indent:0px"><b style="font-family:PuviSemibold, sans-serif; font-weight:normal"><span class="NormalTextRun SCXW176686308 BCX8" style="outline:0px; margin:0px; padding:0px"><span class="size" style="font-size:13.3333px; background-color:inherit"><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Role Overview</span></span></span></b></span></span><br></h4><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">As a QA Analyst, you will play a key role in ensuring that software products meet the highest quality standards.You will be responsible for executing manual and automated tests, identifying issues, and collaborating with cross-functional teams to deliver reliable and efficient solutions.</span><br></div><div><br></div><h4><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Key Responsibilities</span><br></h4><ul><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Execute manual and automated testing throughout the product or solution lifecycle.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Conduct tests and analyze results related to ServiceNow integrations and third party tools.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Report identified anomalies, track root causes, and collaborate with development teams to resolve issues.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Maintain and optimize test suites based on evolving customizations or configurations.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Monitor QA performance indicators (KPIs) to assess process quality and efficiency.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Contribute to the continuous improvement of QA processes, tools, documentation, and communication.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Collaborate with development, product, and operations teams to ensure comprehensive functional coverage.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Stay informed about QA tools and practices to suggest improvements.</span></span><br></li></ul><div><br></div></span></span></span><div><br></div><br><h3>Requirements</h3><span class="colour" style="color:rgb(23, 27, 39)"><span class="font" style="font-family:PuviRegular, sans-serif"><span class="size" style="font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><h3>Requirements<br></h3><h4><span class="highlight" style="background-color:transparent"><span class="colour" style="color:rgb(15, 71, 97); margin:18.7333px 0px; padding:0px; white-space:pre-wrap; font-weight:normal; font-style:normal; vertical-align:baseline; text-align:left; text-indent:0px"><span class="colour" style="color:rgb(15, 71, 97)"><b style="font-family:PuviSemibold, sans-serif; font-weight:normal"><span style="outline:0px; margin:0px; padding:0px" class="NormalTextRun SCXW131404852 BCX8"><span class="size" style="font-size:13.3333px; background-color:inherit"><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Preferred Qualifications</span></span></span></b><span class="size" style="font-size:13.3333px; background-color:inherit"><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"> </span></span></span></span></span><br></h4><ul><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Proven experience as a QA Analyst.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Proficiency in manual testing and familiarity with automated testing</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Experience with complex workflows, large-scale projects and Servicenow integrations.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Strong organizational skills, attention to detail, analytical mindset and problem solving abilities.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Effective communication skills with both technical and non-technical stakeholders.</span></span><br></li></ul><div><h4><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Assets</span><br></h4></div><ul><li><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Experience in an IT and/or Telecommunications environment.</span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Knowledge of ServiceNow and its integrations.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">ISTQB certification, QA micro-certifications, or ServiceNow certifications.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).</span></span><br></li></ul><div><br></div></span></span></span><div><br></div><span class="colour" style="color:rgb(23, 27, 39)"><span class="font" style="font-family:PuviRegular, sans-serif"><span class="size" style="font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><br></span></span></span><div><br></div><br><h3>Benefits</h3><span class="colour" style="color:rgb(23, 27, 39)"><span class="font" style="font-family:PuviRegular, sans-serif"><span class="size" style="font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><h3>Benefits<br></h3><div><h4><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">What We Offer</span><br></h4><ul><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Competitive salaries and comprehensive health benefits.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Flexible work hours and remote work options.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">Professional development and training opportunities.</span></span><br></li><li><span><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif">A supportive and inclusive work environment.</span></span><br></li></ul></div><div><div><br></div></div></span></span></span><div><br></div><br>