Sr. Manager Content Strategy & Operations

<meta><h5 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"=""><b><strong style="white-space:pre-wrap;">About this opportunity</strong></b></h5><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:11pt;white-space:pre-wrap;">The Sr. Manager Content Strategy & Operations leads the production center responsible for creating, revising, and</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">maintaining</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">the company's full content catalog. Content here is defined broadly: digital learning courses, student manuals, instructor guides, presentations, printed regulatory publications, informational pamphlets, digitized information assets (maps, reference materials), and other print formats (hard cards, job aids, etc.).</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">This is a high-volume, multi-format production environment. The right leader brings operational excellence, a genuine love of content craft, and the hunger to use AI and modern tooling to do more and do it better, without just doing it faster.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:11pt;white-space:pre-wrap;">This role oversees a multidisciplinary team including editors, graphic designers, print fulfillment, and a flex-pool of creative</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">resources. The Sr. Manager</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">is responsible for</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">ensuring content is produced on time, on brand, and at scale, while continuously improving workflows, quality standards, and team capability. This role partners closely with the Sr Manager of Program Delivery and the broader</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Commercial team</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">to align content output with client</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">objectives</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">and organizational priorities. </span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:11pt;white-space:pre-wrap;">You are the kind of person who looks at a backlog of 30 content requests, new builds,</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">course</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">revisions, printed instruction guides, digital adaptations, and feels a quiet thrill rather than dread. You</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">are passionate about</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">digital learning, love</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">the craft</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">of</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">content</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">creation</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">and</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">you're</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">obsessed with finding smarter ways to do it. You believe AI</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">isn't</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">just a speed</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">tool,</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">it's</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">a creativity enabler, a quality multiplier, and a</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">way</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">to</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">make</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">learning</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">experiences that feel more personal, not less.</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">You're</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">organized without being rigid, fast without being sloppy, and you bring just enough creative energy to make the work feel alive even when the volume is high. If this sounds like how you</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">operate, keep reading.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p data-caption="true" style="line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;font-size:14pt;margin:0px="" 0px="" 20px;padding:0px;color:rgb(113,111,108);font-weight:400;"=""><b><strong style="white-space:pre-wrap;">You must reside in one of these US states</strong></b><span style="white-space:pre-wrap;">: AZ, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NV, OR, PA, RI, TX, VA, VT, WI, or one of these provinces in Canada: Ontario</span></p><h5 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"=""><b><strong style="white-space:pre-wrap;">What you'll do:</strong></b></h5><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Lead and manage the full content operations function, including editorial, graphic design, print fulfillment, learning and experience design</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">and the flex pool.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Design and</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">optimize</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">production workflow across all content tracks: new course builds, live course revisions, print production, and digital asset creation.</span><span style="color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Establish and enforce content quality standards,</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">adhere to brand</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">guidelines, and editorial governance across all projects and client programs.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Manage capacity planning and</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">build and manage a flexible staffing model — internal team, contract writers and designers, and AI-assisted production —</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">that scales</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">with demand </span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Partner with Client Program Managers and the Sr Manager of Program Delivery to scope content requirements, set timelines, and align on deliverables.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Oversee the development of content strategy, including messaging frameworks, content calendars, and channel strategies that drive measurable client outcomes, with oversight of content strategy resources as the team scales.</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Optimize</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">content based on audience insights and performance data.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Lead the team's adoption of AI tools for content drafting, editing, formatting, layout, and adaptation across formats</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Build a culture of experimentation on the team — small tests, fast learning, smart scaling of what works</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Implement and manage content operations technology, including digital asset management systems, project management tools, and production platforms.</span><span style="color:rgb(51,51,51);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Track and report on content production metrics, including throughput, quality scores, turnaround times, and resource</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">utilization.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Foster a collaborative, creative team culture that values innovation, continuous learning, and professional development.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Create an environment where high volume and high quality are not in conflict</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Manage the content operations budget, ensuring cost-effective delivery without compromising quality.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><h5 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"=""><b><strong style="white-space:pre-wrap;">What you'll need:</strong></b></h5><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">7+ years of experience in</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">content production, editorial operations, or learning development, with at least 3 years in a management role.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Hands-on, current experience with AI content tools — you use them daily, not occasionally, and you have opinions about what works</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Experience running high-volume, multi-track production environments — comfortable with 10+ concurrent projects across different formats and stages </span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Strong project management discipline:</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">you've</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">built or significantly improved a production workflow, and you can point to the before and after </span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Direct experience managing multi-format content: digital courses, print publications, instructional materials — not just one format type </span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Eye for quality across both content and design — you know when something looks off and you know how to fix it</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Familiarity with instructional design principles and learning standards (SCORM,</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">xAPI, accessibility) is a strong plus</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Experience implementing and managing content operations tools and digital asset management systems.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Technically comfortable: not a developer, but not intimidated by tools, integrations, or working alongside engineering</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Excellent organizational, communication, and stakeholder management skills.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Bachelor's degree in Marketing, Communications, Journalism, or</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">a related</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">field.</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></li></ul><h5 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"=""><b><strong style="white-space:pre-wrap;">Competencies</strong></b></h5><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Operational Leadership</strong></b><span style="font-size:11pt;white-space:pre-wrap;">: Designs and manages scalable production systems that deliver consistent, high-quality content.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Process Optimization</strong></b><span style="font-size:11pt;white-space:pre-wrap;">: Continuously</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">identifies</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">and</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">implements</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">workflow improvements to increase efficiency and quality.</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Shipping high-quality work on time, even when the queue is long and the brief is incomplete</span><b><strong style="font-size:11pt;white-space:pre-wrap;">.</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Cross-Functional Collaboration</strong></b><span style="font-size:11pt;white-space:pre-wrap;">: Partners effectively with program delivery, client teams, and external vendors to meet shared goals.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Resource Management</strong></b><span style="font-size:11pt;white-space:pre-wrap;">: Strategically</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">allocates</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">people, budget, and tools to maximize output and minimize bottlenecks.</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Keeping a team organized and energized even when the volume spikes</span><b><strong style="font-size:11pt;white-space:pre-wrap;">. </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Quality Focus</strong></b><span style="font-size:11pt;white-space:pre-wrap;">:</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Maintains</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">rigorous standards for accuracy, brand consistency, and creative excellence across all content.</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">Caring about the details — the ones that clients notice and the ones they</span><span style="white-space:pre-wrap;"> </span><span style="font-size:11pt;white-space:pre-wrap;">don't</span><span style="color:rgb(51,51,51);font-size:11pt;white-space:pre-wrap;"> </span></p><h5 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"=""><b><strong style="white-space:pre-wrap;">What we offer:</strong></b></h5><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">In addition to a competitive salary and annual bonus, we offer these great benefits:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">We are a fully distributed company – unless specifically indicated in the job description, this is a work from home position </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Employer matched 401(k)   </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Medical/Dental/Vision insurance with generous employer contributions (including HSA)   </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maternity and Paternity leave and benefits   </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Three weeks of paid vacation, 12 paid holidays, a paid community service day, and a flexible work schedule   </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Annual wellness allowance, as well as a paid mental health day once a year for when you need it   </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Automatic WFH contribution to each paycheck   </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Employee Assistance Program (EAP)   </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">Kalkomey is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Kalkomey is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email pops@kalkomey.com </span></p>